Laboratory Assistant

ZipRecruiter; Portland (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative/Lab Assistant to join their team in Portland. This role is pivotal in ensuring efficient sample processing and communication with clients. You'll engage in various tasks, from data entry to coordinating sample shipments, all while maintaining high standards of service quality. With a focus on process improvements and customer satisfaction, this position offers a unique opportunity to contribute to a company that has been a leader in staffing since 1946. Join a team that values your input and offers comprehensive benefits, including medical and dental insurance, 401(k), and generous paid time off.

Benefits

Medical/Vision Insurance

Dental Insurance

401(k)

Paid Time Off (PTO)

13 Paid Holidays

Employee Store Partnerships

Qualifications

• No science background needed; primarily involves data entry and sample processing.
• Must communicate effectively with clients and lab staff.

Responsibilities

• Monitor client requests and organize sample receiving process.
• Generate unique sample IDs and communicate with lab staff.

Skills

Data Entry

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Tools

Laboratory Information Management System (LIMS)

SAP

Job description

Job Description

Kelly Services is hiring!

Direct Hire Opportunity in Portland, Oregon!

100% Onsite

Monday-Friday, 40 hours per week

$20-$22/HR + DOE

No science background needed. This position primarily involves processing samples through tasks such as data entry, taking photos, creating labels, and filling out documents, without requiring scientific knowledge.

The Customer Service Representative/Lab Assistant plays an essential role by providing accurate, efficient, and timely sample receiving information and communication to clients, and proposing improvements to achieve the company’s mission and objectives.

Duties:

1. Monitor client requests and organize the sample receiving process from initial communication to LIMS login, including obtaining confirmation or clarification of information provided by customers before accepting testing requests.
2. Generate a unique sample ID in the login system(s) following SOPs, using Laboratory Information Management System (LIMS) software and SAP, verifying accuracy against client submission forms.
3. Communicate necessary information with lab staff to ensure a streamlined workflow that meets customer expectations.
4. Generate quotes or verify previous quotes to provide accurate pricing based on received requests and sample submission forms.
5. Send sample receipt emails and update clients on the login status of submitted samples, maintaining confidentiality. Collaborate with Accounting on testing pricing and PO information.
6. Coordinate sample shipments to external third-party labs as needed.
7. Provide customer service by answering inquiries about services, turnaround times, and receipt emails. Escalate issues to Supervisor or Sales/Marketing Manager when necessary.
8. Maintain client files and detailed communication records, updating sample logs accordingly.
9. Report LIMS and data tracking issues to Supervisor or Sales/Marketing Manager.
10. Contribute to process improvements by proposing and implementing changes to enhance service quality, performance, reduce costs, or response times.
11. Stay updated on testing services through training and participate in professional meetings.
12. Support other customer service functions, including sample reporting, as needed.
13. Perform other duties as assigned by Supervisor or Sales/Marketing Manager.

Benefits: Medical/vision insurance (company covers 100% of employee premium and 90% of dependent premiums), dental, LTD, FSA, supplemental insurance, LegalShield/IDShield, 401(k), PTO, 13 paid holidays, and partnerships with Adidas and Columbia employee stores.

Company Description: Since inventing the staffing industry in 1946, we’ve become experts in many specialties and markets worldwide. With a network of suppliers and partners, we connect over 450,000 people with work annually, ensuring companies have the talent they need, when and where they need it most.