Laboratory Administration Associate (1 Year Contract)

Eurofins PSS Insourcing Solutions; Kalamazoo (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid vacation and holidays

Disability insurance

401(k) with company match

Paid vacation and holidays

Career development opportunities

Job summary

A leading contract laboratory service provider in Kalamazoo, Michigan, is seeking a Laboratory Administration Associate. This full-time role involves supporting lab operations, managing customer accounts, and ensuring data integrity across various digital systems. Ideal candidates will have exceptional organizational skills and the ability to navigate multiple digital tools. The position offers comprehensive full-time benefits including medical coverage and career development opportunities.

Qualifications

• Exceptional attention to detail and strong organizational skills.
• Ability to interpret data tables and manage information accurately.
• Background in laboratory or health tech environments is a plus.
• Excellent written and verbal communication skills.
• Demonstrated discretion with sensitive data.
• Experience with Microsoft Outlook and Excel.
• Background in laboratory/health tech environments is a plus.

Responsibilities

• Collaborate with lab teams to process specific samples.
• Create and manage customer accounts with timely reporting.
• Maintain records and verify data in administrative systems.
• Create and manage customer accounts, ensuring accurate and timely processing and reporting.
• Serve as a primary point of contact for a small group of business partners via email using standardized templates.
• Monitor internal systems to track report readiness and ensure timely delivery.
• Maintain comprehensive records in the administrative system, including report status and communication logs.

Skills

Attention to detail

Organizational skills

Digital systems navigation

Communication skills

Data interpretation

Proficiency with digital systems

Microsoft Outlook

Excel

Tools

Microsoft Outlook

Microsoft Excel

Metabase

Job description

Laboratory Administration Associate (1 Year Contract)

Be among the first 25 applicants.

Consider joining Lancaster Laboratories where people are the most important element in our chemistry. Celebrating 50 years of service, Lancaster Laboratories is a leading contract lab providing testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.

We are seeking a detail-oriented and tech-savvy individual to support our lab and customer experience operations as we launch a new program. This role is essential to maintaining operational excellence across sample intake, account management, and report delivery.

Key Responsibilities

• Collaborate with different teams in the lab to identify and process specific samples.
• Organize and stage samples for laboratory processing, ensuring readiness and compliance with internal protocols.

Sample Activation & Account Management

• Review digital and paper forms to determine report delivery requirements.
• Create and manage customer accounts, ensuring accurate and timely processing and reporting.

Communication & Reporting

• Serve as a primary point of contact for a small group of business partners via email, ensuring clear and professional communication.
• Communicate with clients using standardized email templates.
• Monitor internal systems to track report readiness and ensure timely delivery.

Data & Documentation Management

• Maintain comprehensive records in the administrative system, including report status, account updates, and communication logs.
• Verify the presence of key data in cloud storage and ensure proper documentation in the relevant internal systems.

Qualifications

• Exceptional attention to detail and strong organizational skills.
• Proficiency in navigating multiple digital systems and tools (e.g., internal dashboards).
• Ability to interpret data tables and manage information accurately (Metabase experience is a plus).
• Excellent written and verbal communication skills.
• Demonstrated ability to handle sensitive data with discretion and confidentiality.
• Experience with Microsoft Outlook and Excel.
• Background in laboratory or health tech environments is a plus.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Additional Information

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Career Development and continuing education opportunities.

Position is full-time, 8am - 5pm with occasional overtime required.

Eurofins Lancaster Laboratories Professional Scientific Services® (PSS) is a global, award-winning insourcing solution that places our people at our clients’ site dedicated to running and managing laboratory services while eliminating headcount, co-employment and project-management worries.

We infuse our 55-year track record of scientific and laboratory operations expertise, as well as HR and great place to work best practices, to recruit, hire, train and manage highly qualified scientists to perform laboratory services using our client’s quality systems and equipment.

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.