(Lab Technician) - Complaint Investigations

Abbott; Alameda (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life Insurance

Short Term Disability

Long Term Disability

Critical Illness Insurance

401(k)

Job summary

Abbott is seeking an entry-level Lab Technician for the Complaint Investigations Lab in Alameda, CA. The role involves unpacking returned products, investigating complaints on glucose meters and sensors, and documenting findings in the complaint handling system.

Shifts run 1:30pm–10pm, 100% onsite, with a 6-month duration. Candidates should have a HS diploma or GED with technical experience and be proficient in data entry and SOP adherence.

Qualifications

• Entry-level Lab Technician in the Complaint Investigations Lab.
• Bachelor’s degree candidates are an ideal fit for this entry-level position.

Responsibilities

• Unpack boxes safely and sort returns by product lines.
• Investigate returned products to resolve customer complaints about glucose meters, strips and sensors.
• Document complaint investigations in the Complaint Handling System.
• Use troubleshooting equipment to complete investigations.
• Perform routine maintenance on quality records and ensure testing equipment validity.

Skills

Computer skills

English reading/writing

Teamwork

SOP adherence

Documentation

Data entry

Focus on repetitive tasks

Quality inspection experience

Education

HS Diploma or GED with technical experience

Tools

Multimeters

Oscilloscopes

Test fixtures

Microscopes

Job description

Title: (Lab Technician) - Complaint Investigations

Location: Alameda, CA

Duration: 6 Months

Shifts: 1:30pm - 10pm

100% Onsite

Qualifications:

• Entry Level Lab Technician in the Complaint Investigations Lab
• Level Lab Technician in the Complaint Investigations Lab
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position

Responsibilities:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Must Have:

• proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.

Preferred, not mandatory:

• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.

Education:

• Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.