Lab System Support Engineer

Net2Source (N2S); Rahway (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Net2Source is seeking a Sr Lab System Support Engineer to assist laboratory operations by ensuring smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level role suits candidates with life sciences or IT backgrounds in a regulated pharmaceutical environment.

The successful candidate will help manage lab system life cycles, support audits, and coordinate upgrades, patches, backups, and data integrity across GxP-compliant processes.

Qualifications

• Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
• 8+ years of experience in a laboratory or IT support role.
• Lab system life cycle management experience.
• Experience ensuring compliance with SDLC CSV GxP and data integrity.

Responsibilities

• Support lab systems and analytical instruments in a regulated pharmaceutical environment.
• Coordinate upgrades, patches, backups, and archival tasks to ensure audit readiness.
• Collaborate with QA, IT and lab teams to support audits and process improvements.

Skills

GXP knowledge

Computer system validation

Lab instruments

Analytical techniques

Lab software systems

Problem solving

Communication skills

SOP adherence

Ticketing systems

CAPA management

ServiceNow

Remedy

Education

Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field

Tools

ServiceNow

Remedy

Job description

Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Must Have's:

• 1. Lab system life cycle management
• 3. Lab system business processes understanding in pharmaceutical regulatory environment
• Lab System Lifecycle Management: Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
• Ensure compliance with SDLC CSV GxP and regulatory standards
• Handle system upgrades patching backup archival and audit readiness
• Act as point of contact for vendors for installation support and issue resolution
• Coordinate maintenance upgrades and ensure SLA and regulatory compliance
• Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards
• Collaborate with QA IT and lab teams to support audits and process improvements

Key Skills & Expertise

• Good Knowledge and understanding on the GXP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
• Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.

Education:

• Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
• 8+ years of experience in a laboratory or IT support role.