Lab Support Service Assistant

Powers-Health; Munster (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Wellness program

HSA

Retirement savings plan

Life insurance

Disability income protection

EAP

Fitness center discount program

Tuition assistance and career dev.

Paid Time Off (PTO)

Rewards and recognition programs

Job summary

Powers Health, located in Munster, IN, seeks a Laboratory Support Services Assistant to perform general office and lab support under supervision. You will enter patient data electronically to assure workflow and transmission of laboratory data, answer phones, greet visitors and outpatients, and handle clerical duties across outreach, central processing, and billing areas.

The role supports problem-solving for specimen handling, LIS entry, and associated duties, with responsibilities extending to

Qualifications

• Education: High School or equivalent with courses in typing, business systems and office procedures.
• Experience: 3-6 months preferred; 1 year of business-related experience required.
• Familiarity with personal computers, keyboards, printers, copiers and fax machines desired.
• Basic medical terminology knowledge is required.

Responsibilities

• Enter patient data electronically to ensure workflow and data transmission to hospital areas.
• Answer phones, greet visitors and assist outpatients; process charge slips and related clerical duties.
• Support multiple workstations: outreach phlebotomy, courier, client services, central processing, call center, billing, registration, and more.
• Handle specimen delivery, test orders, LIS data entry, and incidental cleaning and supply duties.

Skills

Data entry

Customer service

Office administration

Phone etiquette

Medical terminology

LIS data entry

Education

High School or equivalent with typing, business systems and office procedures

Tools

LIS

PC literacy

Job description

Full-time , Days , Mon - Fri 8am-4:30pm; Rotating weekends once per month, no holidays

Hours/Pay Period: 80

FTE: 1

The Laboratory Support Services Assistant participates in all general office and lab support work under the supervision of a Laboratory Administrative Director or designee. Enters necessary patient data electronically to assure flow of laboratory work and transmission of laboratory data to designated areas of the hospital and outreach accounts. Answers phones, receives and assists visitors and outpatients; processes charge slips; and performs related clerical duties. Perform job duties associated in any of the following workstations: outreach phlebotomy, courier, client services, central processing, reference mail-outs, call center, outreach support, billing, registration, micro set-up and medical assistant. The Support Services Assistant is capable of performing problem-solving regarding appropriate specimen handling, delivery of specimens to the main laboratory for analysis, test order and specimen information entry in LIS, and performing incidental cleaning and supply duties. Greets patients, processes lab requisitions through a computerized data entry retrieval system, and provides computerized reports to physicians and nursing units. Duties are performed under the supervision of the Laboratory Supervisor and Laboratory Administrative Director/Site Laboratory Manager.

EDUCATION/EXPERIENCE

• Education/Required – High School or equivalent with courses in typing, business systems and office procedures.
• Experience – 3-6 months or related work experience preferred. Familiarity with personal computers, keyboards, printers, copiers and fax machines is required. Basic medical terminology is required. Knowledge of health insurance with managed care requirements preferred. 1 year of business-related experience required.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.