Lab Support Engineer (Life science with GxP knowledge)

Ztek Consulting INC; Bedford (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Ztek Consulting INC in the United States is seeking an experienced lab systems and endpoint management expert to deploy and monitor lab software in QA/production settings. You will coordinate with LAB vendors, manage licenses, and enforce device protocols across Windows, macOS, and lab software platforms.

Responsibilities include testing new versions, generating logs, and maintaining SCCM/WSUS environments while supporting Windows Server infrastructures and GxP Life Sciences requirements.

Qualifications

• Experience deploying and managing lab software in a QA/production setting.
• Knowledge of GxP environments within Life Sciences.
• Strong with SCCM for application deployment, patching, OS deployment.
• Familiar with Intune, JAMF, and Windows management tools.
• Ability to coordinate with vendors and manage licenses and versions.
• Experience auditing software on lab devices and reporting.

Responsibilities

• Configure and monitor LAB software in QA/production environments.
• Coordinate with LAB software vendors, manage licenses and versions.
• Enforce lab device in/out protocols and audit installed applications.
• Maintain software inventory and engage vendors for upgrades.
• Test new versions and generate logs and reports.
• Utilize SCCM with deployment, patching, OS deployment, and client/server maintenance.
• Create SCCM collections, packages and applications; manage SCCM 2007/2012.
• Install and manage Microsoft System Configuration Manager versions 2007-2012.
• Administer SCCM: client installation, software distribution, remote control, issues.
• In-depth SCCM administration, deployment, packaging, network inventory and design.
• Deploy and troubleshoot Windows devices; patching with WSUS and others.
• Support Windows Server 2012/2016/2019 environments.
• Handle GxP environments in Life Sciences domain.
• Act as a point of contact for proactive technical engagements; work independently.

Skills

SCCM

WSUS

Intune

Jamf

Windows 10/11

GxP

OS Deployment

Patch management

License management

Tools

SCCM

Microsoft Intune

JAMF

Rescue LogMeIn

ServiceNow

Zoom

Job description

Job Description

Must Have Technical/Functional Skills

• Lab System Deployment and Systems Management knowledge, Knowledge in handling GxP environment, JAMF, Windows 11, Windows 10.
• JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom,
• Microsoft SCCM preferred.

Roles & Responsibilities

• 1. Configuring and monitoring the LAB oriented software within the LAB (Quality and production)
• 2. Co ordinating with LAB software vendor and maintaining the license and version control
• 3. Following the LAB device in and out protocols and conducting audits on the applications installed on LAB machines / Devices
• 4. Managing the software inventory and frequent connects with Vendor for upgrade / alternate products recommended
• 5. Testing the new versions and its effects on the infrastructure and producing the logs / reports
• 6. Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
• 7. Experience creating collections, packages, applications within SCCM
• 8. Should have strong experience in SCCM 2007 & 2012
• 9. Experience in installation of Microsoft System Configuration Manager 2007-2012.
• 10. In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• 11. Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• 12. Experience in deploying, troubleshooting, and managing Windows devices
• 13. Must have excellent competency with SCCM, WSUS and other patching tools.
• 14. Experience in supporting Windows Server 2012, 2016, 2019
• 15. Knowledge in handling GxP environment in the Life Sciences domain

Generic Managerial Skills, If any

• 1. Be a point of contact for all proactive technical engagements.
• 2. Work independently and as a team member
• 3. Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.