Lab Support Engineer

Keysight Technologies SAles Spain SL.; Austin (TX); Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision

Health Savings Account

401(k) Plan

Flexible Time Off

Paid Holidays

Paid Family Leave

Tuition Reimbursement

Adoption Assistance

Descripción de la vacante

Keysight Technologies SAles Spain SL. is seeking a Lab Support Engineer to support the day-to-day operation, maintenance, and infrastructure needs of R&D engineering laboratories.

The role ensures that laboratory environments and equipment remain operational, reliable, and available for development and testing activities. This position collaborates with R&D teams, IT, hardware, and external partners to design, monitor, and maintain lab resources, including lab organization, power distribution,

Formación

• Hands-on experience supporting computer networking equipment and lab environments in R&D
• Familiar with IT infrastructure, servers, and lab computing environments
• Strong troubleshooting, communication, and problem-solving skills
• On-site presence required every weekday, except national holidays

Responsabilidades

• Install, relocate, configure, and deploy networking and computing equipment in R&D labs
• Coordinate IT network connectivity, switches, cabling, and IP addressing for labs
• Manage RMA activities, troubleshooting, shipping, and replacement of defective equipment
• Coordinate with Facilities and HVAC to maintain lab environmental conditions and power
• Monitor and troubleshoot lab infrastructure and coordinate resolutions
• Maintain inventory and documentation of equipment, connections, and rack configurations
• Assist with rack installation, cabling, power requirements, and moves
• Support developers during new deployments, lab expansions, and equipment refresh
• Communicate status, issues, risks, and timelines to stakeholders
• Follow safety, IT, and lab procedures and improve reliability

Conocimientos

Networking hardware

Lab infrastructure

Troubleshooting

English communication

Independent & team work

Educación

Bachelor's degree in IT/Engineering

Herramientas

TCP/IP networking

Ethernet/LAN/WAN

Jira

Descripción del empleo

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We are seeking aLab Support Engineer to support the day-to-day operation, maintenance, and infrastructure needs of R&D engineering laboratories. The goal of the role is to ensure that the R&D laboratory environments and equipment remain operational, reliable, and available for R&D development and testing activities.

This role will work with R&D teams, IT, hardware department, and other internal and external organizations to design, implement, monitor and maintain lab resources pertaining to lab organization and layout, power distribution, HVAC system, network access and remote system control.

Responsibilities

• Support the installation, relocation, configuration, connectivity, and deployment of networking and computing equipment in R&D laboratories, including cables and transceivers,
• Serve as a liaison with the IT organization for Austin site IT infrastructure changes, including IT network connectivity, switches, cabling, IP addressing, access, and other IT-related requirements supporting R&D laboratories.
• Work with the hardware, support, and internal teams to coordinate equipment hardware RMA (Return Material Authorization) activities, including troubleshooting, shipment, replacement, and return of defective equipment,
• Coordinate with the primes from Facilities and HVAC support organizations to ensure laboratory environmental conditions, electrical power, and HVAC operations meet the needs of installed equipment. Follow up and coordinate with CBRE/WPS for timely resolutions of all power, AC issues or failures. Escort service technician when necessary.
• Monitor and troubleshoot laboratory infrastructure and equipment issues and coordinate with the appropriate internal or external organizations for resolution.
• Maintain accurate inventory and documentation of laboratory equipment, network connections, rack configurations, and other relevant lab infrastructure. Support periodical audits of the applicable equipment,
• Assist with rack installation, equipment cabling, power requirements, equipment moves, and laboratory reconfiguration activities.
• Help identify and resolve connectivity, hardware, power, HVAC, environmental, and basic operating-system issues affecting laboratory equipment,
• Support R&D engineers during new equipment deployments, lab expansions, infrastructure upgrades, and equipment refresh activities (e.g. loaner equipment),
• Coordinate lab support activities and communicate status, issues, risks, and expected resolution timelines to stakeholders.
• Follow established safety, security, IT, and laboratory operational procedures,
• Identify opportunities to improve laboratory reliability, organization, availability, and operational efficiency.

Qualifications

The ideal candidate has hands-on experience supporting computer networking equipment and laboratory environments in an R&D organization, along with fundamental knowledge of IT infrastructure and computer networking. The position requires strong troubleshooting, communication, coordination, and problem-solving skills. The position is also required to be on site for every weekday, except national and Keysight holidays.

Other qualifications include:

• Excellent verbal and written English communication skills.
• Self-motivated, dependable, and highly collaborative team player with strong organizational, analytical, and problem-solving skills,
• 5+ years of hands-on experience supporting engineering laboratories, computer/networking equipment, or IT infrastructure, preferably within an R&D or engineering organization.
• Fundamental knowledge of TCP/IP networking, Ethernet, LAN/WAN technologies, IP addressing, VLANs, routing, switching, and common network troubleshooting techniques.
• Fundamental knowledge of IT infrastructure, including servers, computers, operating systems, network connectivity, and laboratory computing environments.
• Experience troubleshooting hardware, connectivity, and infrastructure issues and coordinating resolution with internal teams and external vendors,
• Experience working with IT, hardware department, and engineering organizations to coordinate infrastructure and equipment support,
• Experience with equipment installation, rack-and-stack activities, cabling, equipment moves, and laboratory infrastructure changes,
• Strong ability to work independently, prioritize multiple support requests, and manage tasks in a dynamic R&D environment,
• Strong documentation and communication skills, including the ability to maintain equipment inventories, lab documentation, and support records via the Jira tool,
• CCIE certification is preferred but not required. Other relevant networking certifications or equivalent hands-on networking experience are also valued,
• Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, Information Technology, or a related technical field is preferred; equivalent practical experience may be considered.

Careers Privacy Statement

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role and salary will be based on applicable experience, education and skills;

US Employees may be eligible for the following benefits:

• - Medical, dental and vision
• - Health Savings Account
• - Health Care and Dependent Care Flexible Spending Accounts
• - Life, Accident, Disability insurance
• - Business Travel Accident and Business Travel Health
• - 401(k) Plan
• - Flexible Time Off, Paid Holidays
• - Paid Family Leave
• - Discounts, Perks
• - Tuition Reimbursement
• - Adoption Assistance
• - ESPP (Employee Stock Purchase Plan)