Lab Services Manager - Willowbrook - Houston, Tx

US Oncology Inc.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Texas Oncology is seeking a Laboratory Services Manager to support the Willowbrook location in Houston, Texas. The role oversees multiple laboratories, directs testing, and ensures regulatory compliance, while leading a team of lab personnel.

The ideal candidate holds a Bachelor's in Medical Technology or related science, with 7+ years lab experience including supervisory duties, and an ASCP certification, plus current state licensure.

Qualifications

• Bachelor's degree in Medical Technology or related science field.
• Minimum seven (7) years experience in laboratory testing, including at least five (5) years in a supervisory capacity.
• ASCP or equivalent certification required.
• Current state licensure as required.

Responsibilities

• Directs the performance of multiple laboratories through scheduling, work prioritization and supervision.
• Oversees all facets of laboratory testing and functions.
• Acts as working technical supervisor for the laboratory.
• Performs routine tests as required and develops knowledge of more complex tests to perform as needed.
• Supervises laboratory personnel.
• Evaluates qualifications of potential employees; interviews and hires; monitors and evaluates competency and performance of all personnel on an ongoing basis.
• Trains or assigns training of lab personnel.
• Provides for continuing education program and monitors employee participation.
• Schedules laboratory personnel.
• Establishes and monitors quality assurance, quality control, proficiency testing and routine maintenance policies and procedures.
• Establishes and monitors policies and procedures for overall testing performance.
• Selects, evaluates, develops, and validates all test methods.
• Writes new test procedures and maintains a current procedure manual.
• Establishes a quality control program appropriate for the testing performed and establishes the parameter for acceptable levels of analytic performance and ensures that these levels are maintained throughout the testing process.
• Reviews patient test results, quality control, proficiency testing and maintenance records.
• Exercises professional judgment while ensuring that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning.
• Resolves technical problems and ensures remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications.
• Maintains awareness of and compliance with state and federal regulations regarding laboratory operations and licensing.
• Maintains awareness of and compliance with state and federal OSHA regulations and other safety regulations.
• Enforces safety standards.
• Maintains employee health records when mandated.
• Orders supplies and equipment.
• Evaluates new equipment and reagents for technical suitability and cost effectiveness.
• Performs cost analysis on major equipment purchases.
• Analyzes true cost of providing individual tests and other laboratory services.
• Recommends pricing of tests and other services based on this analysis.

Education

Bachelor's degree in Medical Technology or related science field

ASCP or equivalent certification

Job description

Overview

Texas Oncology is looking for a Laboratory Services Manager to join our team! This position will support the Willowbrook location in Houston, Texas.

In the vibrant Willowbrook area of Northwest Houston, healing meets convenience and community. TxO – Houston Willowbrook stands as a beacon of hope, offering advanced cancer care including chemotherapy, radiation therapy, CAR‑T therapy, and precision medicine—all delivered by a compassionate team of specialists. Located on Dotson Road, this comprehensive center ensures patients stay close to their support networks while receiving world‑class treatment. Just minutes away, visitors can enjoy retail therapy at Willowbrook Mall, explore nature at Kickerillo‑Mischer Preserve, or unwind at Mandolin Gardens Park. The management team values teamwork and collaboration to serve our patients and community.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas and southeastern Oklahoma. It treats half of all Texans diagnosed with cancer annually.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Directs the performance of multiple laboratories through scheduling, work prioritization and supervision.
• Oversees all facets of laboratory testing and functions.
• Acts as working technical supervisor for the laboratory.
• Performs routine tests as required and develops knowledge of more complex tests to perform as needed.
• Supervises laboratory personnel.
• Evaluates qualifications of potential employees; interviews and hires; monitors and evaluates competency and performance of all personnel on an ongoing basis.
• Trains or assigns training of lab personnel.
• Provides for continuing education program and monitors employee participation.
• Schedules laboratory personnel.
• Establishes and monitors quality assurance, quality control, proficiency testing and routine maintenance policies and procedures.
• Establishes and monitors policies and procedures for overall testing performance.
• Selects, evaluates, develops, and validates all test methods.
• Writes new test procedures and maintains a current procedure manual.
• Establishes a quality control program appropriate for the testing performed and establishes the parameter for acceptable levels of analytic performance and ensures that these levels are maintained throughout the testing process.
• Reviews patient test results, quality control, proficiency testing and maintenance records.
• Exercises professional judgment while ensuring that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning.
• Resolves technical problems and ensures remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications.
• Maintains awareness of and compliance with state and federal regulations regarding laboratory operations and licensing.
• Maintains awareness of and compliance with state and federal OSHA regulations and other safety regulations.
• Enforces safety standards.
• Maintains employee health records when mandated.
• Orders supplies and equipment.
• Evaluates new equipment and reagents for technical suitability and cost effectiveness.
• Performs cost analysis on major equipment purchases.
• Analyzes true cost of providing individual tests and other laboratory services.
• Recommends pricing of tests and other services based on this analysis.
• Monitors and evaluates laboratory testing reimbursement.
• Interfaces with laboratory vendors and contractors to develop working relationships and cost‑effective pricing.
• Maintains confidentiality of all information related to patients and medical staff.
• Performs laboratory budgeting and cost analysis.
• Assists in budgeting, cost analysis, marketing, and managed care contracts for the practice.
• Demonstrates working knowledge of applicable labor laws.
• Interfaces with other disciplines (i.e., nursing, clerical) to ensure smooth functioning and efficient operation.
• Participates in practice strategic planning. Participates in practice committees as required.
• Acts as a resource for laboratory related information to other disciplines.
• Maintains laboratory‑specific personnel file.

Qualifications

The ideal candidate for the position will have the following background and experience:

• Bachelor's degree in Medical Technology or related science field.
• Minimum seven (7) years experience in laboratory testing, including at least five (5) years in a supervisory capacity.
• ASCP or equivalent certification required.
• Current state licensure as required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands of this job typically require full range of body motion including manual and finger dexterity and eye‑hand coordination in operation and manipulation of complex laboratory equipment. Requires sitting/standing for extensive periods of time with the use of hands to finger, handle, or feel and arms to reach or carry. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision, color perception and hearing to normal range. Requires legible handwriting.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and requires significant interaction with management, staff and external auditors and clients. Work will require frequent travel by air or automobile, approximately 70% of workweek, on average.