Supervisor, Lab Services - Willowbrook - Houston, Tx

The US Oncology Network; Houston (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Tuition Reimbursement

Employee Assistance program

Wellness program

Job summary

Texas Oncology in Houston's Willowbrook area is seeking a Laboratory Services Manager to lead the operation of multiple laboratories, ensuring accurate and timely patient results while maintaining compliance with state and federal regulations.

The ideal candidate will have a Bachelor's in Medical Technology or related science, 7+ years in lab testing with at least 5 in supervision, and ASCP or equivalent certification.

Qualifications

• Bachelor's degree in Medical Technology or related science field.
• Minimum seven (7) years experience in laboratory testing, including at least five (5) years in a supervisory capacity.
• ASCP or equivalent certification required.
• Current state licensure as required.

Responsibilities

• Directs multiple laboratories through scheduling, work prioritization and supervision.
• Oversees all facets of laboratory testing and functions.
• Acts as working technical supervisor for the laboratory.
• Performs routine tests as required and develops knowledge of more complex tests to perform as needed.
• Supervises laboratory personnel.
• Evaluates qualifications of potential employees; interviews and hires; monitors and evaluates competency and performance of all personnel on an ongoing basis.
• Trains or assigns training of lab personnel.
• Provides for continuing education program and monitors employee participation.
• Schedules laboratory personnel.
• Establishes and monitors quality assurance, quality control, proficiency testing and routine maintenance policies and procedures.
• Establishes and monitors policies and procedures for overall testing performance.
• Selects, evaluates, develops, and validates all test methods.
• Writes new test procedures and maintains a current procedure manual.
• Establishes a quality control program appropriate for the testing performed and establishes the parameter for acceptable levels of analytic performance and ensures that these levels are maintained throughout the testing process.
• Reviews patient test results, quality control, proficiency testing and maintenance records.
• Exercises professional judgment while ensuring that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning.
• Resolves technical problems and ensures remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
• Maintains awareness of and compliance with state and federal regulations regarding laboratory operations and licensing.
• Maintains awareness of and compliance with state and federal OSHA regulations and other safety regulations.
• Enforces safety standards.
• Maintains employee health records when mandated.
• Orders supplies and equipment.
• Evaluates new equipment and reagents for technical suitability and cost effectiveness.
• Performs cost analysis on major equipment purchases.
• Analyzes true cost of providing individual tests and other laboratory services.
• Recommends pricing of tests and other services based on this analysis.
• Monitors and evaluates laboratory testing reimbursement.
• Interfaces with laboratory vendors and contractors to develop working relationships and cost effective pricing.
• Maintains confidentially of all information related to patients and medical staff.
• Performs laboratory budgeting and cost analysis.
• Assists in budgeting, cost analysis, marketing, and managed care contracts for the practice.
• Demonstrates working knowledge of applicable labor laws.
• Interfaces with other disciplines (i.e. nursing, clerical) to ensure a smoothly functioning and efficient operation.
• Participates in practice strategic planning. Participates in practice committees as required.
• Acts as a resource for laboratory related information to other disciplines.
• Maintains laboratory-specific personnel file.

Skills

Supervisory experience

Laboratory testing

ASCP certification

Education

Bachelor's degree in Medical Technology or related science field

Job description

Overview

Texas Oncology is looking for a Laboratory Services Manager to join our team! This position will support the Willowbrook location in Houston, Texas.

In the vibrant Willowbrook area of Northwest Houston, healing meets convenience and community. TxO – Houston Willowbrook stands as a beacon of hope, offering advanced cancer care including chemotherapy, radiation therapy, CAR-T therapy, and precision medicine—all delivered by a compassionate team of specialists. Located on Dotson Road, this comprehensive center ensures patients stay close to their support networks while receiving world-class treatment. Just minutes away, visitors can enjoy retail therapy at Willowbrook Mall, explore nature at Kickerillo-Mischer Preserve, or unwind at the tranquil Mandolin Gardens Park. Whether you're seeking care or a moment of peace, Willowbrook blends medical excellence with the comforts of home and the energy of Houston. TxO - Willowbrook's management team values an approach of teamwork and collaboration to serve our patients and community.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

Join a Team That Invests in Your Future

At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent.

What is the Long-Term Incentive Plan (LTIP)?

Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document.

What does the Laboratory Services Manager do?

Responsible for the efficient operation of multiple laboratory facilities. Ensures smooth running, efficient laboratories providing accurate, timely patient results. Ensures awareness of and compliance with all state and federal regulations regarding testing and safety. Develops and monitors all testing. Assures quality patient care is maintained through quality laboratory testing and results. Responsible for the structure, organization, daily, and long term operations of the laboratories. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Directs the performance of multiple laboratories through scheduling, work prioritization and supervision.
• Oversees all facets of laboratory testing and functions.
• Acts as working technical supervisor for the laboratory.
• Performs routine tests as required and develops knowledge of more complex tests to perform as needed.
• Supervises laboratory personnel.
• Evaluates qualifications of potential employees; interviews and hires; monitors and evaluates competency and performance of all personnel on an ongoing basis.
• Trains or assigns training of lab personnel.
• Provides for continuing education program and monitors employee participation.
• Schedules laboratory personnel.
• Establishes and monitors quality assurance, quality control, proficiency testing and routine maintenance policies and procedures.
• Establishes and monitors policies and procedures for overall testing performance.
• Selects, evaluates, develops, and validates all test methods.
• Writes new test procedures and maintains a current procedure manual.
• Establishes a quality control program appropriate for the testing performed and establishes the parameter for acceptable levels of analytic performance and ensures that these levels are maintained throughout the testing process.
• Reviews patient test results, quality control, proficiency testing and maintenance records.
• Exercises professional judgment while ensuring that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning.
• Resolves technical problems and ensures remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
• Maintains awareness of and compliance with state and federal regulations regarding laboratory operations and licensing.
• Maintains awareness of and compliance with state and federal OSHA regulations and other safety regulations.
• Enforces safety standards.
• Maintains employee health records when mandated.
• Orders supplies and equipment.
• Evaluates new equipment and reagents for technical suitability and cost effectiveness.
• Performs cost analysis on major equipment purchases.
• Analyzes true cost of providing individual tests and other laboratory services.
• Recommends pricing of tests and other services based on this analysis.
• Monitors and evaluates laboratory testing reimbursement.
• Interfaces with laboratory vendors and contractors to develop working relationships and cost effective pricing.
• Maintains confidentially of all information related to patients and medical staff.
• Performs laboratory budgeting and cost analysis.
• Assists in budgeting, cost analysis, marketing, and managed care contracts for the practice.
• Demonstrates working knowledge of applicable labor laws.
• Interfaces with other disciplines (i.e. nursing, clerical) to ensure a smoothly functioning and efficient operation.
• Participates in practice strategic planning. Participates in practice committees as required.
• Acts as a resource for laboratory related information to other disciplines.
• Maintains laboratory-specific personnel file.

Qualifications

The ideal candidate for the position will have the following background and experience:

• Bachelor's degree in Medical Technology or related science field.
• Minimum seven (7) years experience in laboratory testing, including at least five (5) years in a supervisory capacity.
• ASCP or equivalent certification required.
• Current state licensure as required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands of this job typically require full range of body motion including manual and finger dexterity and eye-hand coordination in operation and manipulation of complex laboratory equipment. Requires sitting/standing for extensive periods of time with the use hands to finger, handle, or feel and arms to reach or carry. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision, color perception and hearing to normal range. Requires legible handwriting.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and requires significant interaction with management, staff and external auditors and clients. Work will require frequent travel by air or automobile, approximately 70% of workweek, on average.

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