Lab Registration 1 - FT - Day/Eve - Outreach - Danbury

Danbury Hospital; Danbury (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental, Vision Coverage

Retirement Plan and Wellness Programs

Job summary

Danbury Hospital in Danbury, CT is seeking a receptionist to support Laboratory registration, order entry, and reception. You will collect patient demographics, verify insurance, and obtain required signatures on authorizations when needed.

Applicants should have a HS diploma, 1+ year of customer service or related experience, and a CT driver’s license. Data entry skills and knowledge of hospital processes are essential.

Qualifications

• HS diploma or equivalent required.
• Minimum of 1 year experience in customer service/ reception/ medical billing / admin roles.
• CT Driver's License for travel to offsite locations.
• Data entry/computer systems knowledge required.

Responsibilities

• Greet patients promptly and with confidentiality.
• Register patients accurately and obtain necessary consents/signatures.
• Collect billing information and enter diagnoses and orders.
• Enter orders in the computer system and print requisitions.
• Communicate effectively with staff to ensure customer service quality.
• Answer phones promptly and professionally.
• Label and receive specimens in the LIS system and route appropriately.
• Serve as a customer service liaison for the laboratory.

Skills

Customer service

Data entry

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees —including members of Northwell Health Physician Partners— who are working to change health care for the better.

Summary:

Performs registration, order entry and reception functions for Laboratory. Obtains appropriate information regarding patient demographics, insurance coverage and obtains necessary patient signatures on authorizations and waivers of non-coverage, if appropriate. Accepts phone orders and requests follow-up written physician order.

Responsibilities:

1. Greets patients promptly in a friendly manner, assists patients with special needs and provides necessary information & always respects confidentiality.
2. Accurately identifies patient, performs accurate and complete registration & obtains necessary consents & signatures.
3. Obtains all required information for billing, enters correct diagnosis code(s). Enters information and follows registration protocols as needed to insure accurate and timely billing.
4. Orders tests correctly in computer system, prints requisition and verifies orders.
5. Communicates well with other staff members to insure excellent customer service and appropriate follow-up.
6. Answers phone promptly and appropriately.
7. Accurately labels and receives specimens into laboratory LIS system & delivers to appropriate section.
8. Acts as a customer service representative for the laboratory including but not limited to: faxing, verbal result reporting, add-ons, questions etc.
9. Fulfills all compliance responsibilities related to the position.
10. Performs other duties as assigned.

Education: HS GRAD/EQUIVALENT

Other Information:

Required:

• High School Diploma or equivalent
• Minimum of 1 year experience in customer service/ receptionist /secretary / medical billing / contact center / Lab Assistant / Administrative Assistant / Patient Access .
• CT Driver's License for travel to offsite locations
• Data entry / computer systems knowledge required.

Desired: Medical terminology, ICD-9 coding, medical office/hospital experience.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 131

Department: Outside Lab

Exempt: No

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.