Lab Quality Program Manager

Bayhealth; Dover (DE); On-site; USD 75,233 - 116,604; Full time

Benefits offered by this job

Generous Paid Time Off and Holidays

Matching 401(k)/403(b) Plans

Excellent Health, Dental, and Vision

Disability and Life Insurance options

On-Site Child Care

Educational Reimbursement

Health Care and Dependent Care Flex Spending Accounts

Job summary

Bayhealth is seeking a Laboratory Quality Program Manager at Kent Campus Hospital in Dover, Delaware. This role is a full-time position responsible for ensuring compliance with regulatory standards and improving laboratory performance.

The ideal candidate will produce quality metrics, maintain quality control programs, and lead a team. A Bachelor’s Degree in Medical Technology along with certification is required. Preferred qualifications include a Master's and Six Sigma certification.

Qualifications

• Minimum four years of experience in laboratory medicine.
• At least one year of supervisory experience.
• Master’s Degree in Business is preferred.

Responsibilities

• Ensure compliance with regulatory standards governing the laboratory.
• Identify and monitor Key Performance Indicators (KPIs) for the lab.
• Work collaboratively to implement, maintain, and review quality control programs.
• Track competencies for all applicable laboratory staff.

Skills

Regulatory compliance

Quality control

Data analysis

Education

Bachelor's Degree in Medical Technology or related field

Certified Medical Technologist/Technician

Job description

If you care about the opportunity to grow, make a difference, and build a future and a life, you might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as a stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Benefits

• Generous Paid Time Off and Paid Holidays


• Matching 401(k)/403(b) Plans


• Excellent Health, Dental, and Vision


• Disability and Life Insurance options


• On Site Child Care


• Educational Reimbursement


• Health Care and Dependent Care Flex Spending Accounts


• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Position Details

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

Salary Range: 75,233.60 - 116,604.80 yearly

General Summary

The Laboratory Quality Program Manager is expected to ensure compliance with applicable regulatory agencies governing the laboratory (CAP, CMS, JC, AABB, etc.). Accountable for creating processes and systems to monitor quality data and performance, and for recommending strategies to improve performance, safety, and compliance. Must work closely with the PI department and ensure Bayhealth performance improvement standards are followed. The role will attend applicable meetings and may present lab quality data results in various forums.

Responsibilities

• Ensures compliance with all applicable regulatory and accreditation standards governing the Laboratory; for example, CAP, CMS, Joint Commission, and AABB as well as any state/federal licensure. Serves as the department representative during all lab audits/inspections, assisting auditors with any inquiries and reporting findings to management.


• Identifies and monitors Key Performance Indicators (KPIs) for the lab. Communicates with lab leadership and staff when targets are not achieved. Establishes the PI model to improve performance.


• Works collaboratively with technical supervisors to implement, maintain, and regularly review quality control programs. Identifies and resolves technical problems ensuring appropriate remedial action is taken and documented whenever test systems deviate from established performance specifications.


• Works collaboratively with the applicable technical supervisors to create, monitor, and maintain relevant IQCP documents.


• Tracks competencies for all applicable laboratory staff as well as staff performing point-of-care testing. Works with technical supervisors to devise streamlined competency documents and holds accountability for the competency assessment program overall.


• presents quality metrics to leadership monthly and to the PI council. Compiles a CAP-compliant year‑end summary of the overall quality management of the laboratories to be reviewed and approved by the Medical Director.


• Serves on relevant laboratory and organizational committees and work groups including the Performance Improvement Committee. Pursues knowledge of current and future advances in medical technology and applies it to the laboratory. Remains aware of developments in the quality field by reading current technical literature, maintaining memberships in professional organizations, and/or attending technical industry conferences/meetings.


• All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience

• Education: Bachelor’s Degree in Medical Technology or a Bachelor’s Degree in Health Sciences, Chemistry, or Biology.


• Credential(s): Certified Medical Technologist/Technician (MT, MLS, CLS, or MLT).


• Experience: Four years of experience in laboratory medicine, and one year of supervisory experience such as a charge technologist or Lead Tech.

Preferred Education, Credential(s) and Experience

• Education: Master’s Degree in Business or a related field.


• Credential(s): Six Sigma Lean Green Belt certification.


• Experience: Previous Quality Assurance experience.