Lab Quality Coordinator

Bronson Healthcare; Kalamazoo (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Bronson Healthcare in Kalamazoo is seeking a Lab Quality Coordinator to support quality initiatives across laboratory services. You will collect, analyze, and report quality and safety data, coordinate the Laboratory Quality Management System, and drive corrective actions with leadership and staff.

The role emphasizes collaboration with pathologists and clinical teams to promote continual quality improvement and patient safety, with a focus on data-driven decision making and process optimization.

Qualifications

• Bachelor’s degree in Medical Technology, Medical Laboratory Science, or Clinical Laboratory Science from an accredited college/university.
• Completion of a NAACLS-accredited Medical Laboratory Scientist program.
• ASCP MLS/MT certification required: MT certification accepted if obtained before 2004. MLS certification required for certifications after January 1, 2004.
• 2+ years of full-time clinical laboratory experience required.

Responsibilities

• Partnering with laboratory departments, pathologists, and healthcare teams to support quality patient care.
• Assisting with maintenance and continuous improvement of the Laboratory Quality Management System (QMS).
• Tracking, trending, and analyzing laboratory quality events and non-conformities.
• Developing and monitoring quality metrics, performance indicators, dashboards, and reports.
• Supporting process improvement initiatives and quality methodologies.
• Coordinating quality data collection and reporting for leadership and quality committees.
• Monitoring patient safety indicators and facilitating corrective action processes.
• Supporting Plan-Do-Study-Act (PDSA) projects and quality assessments.
• Communicating quality trends, findings, and improvement opportunities through reports and presentations.
• Building collaborative relationships with laboratory leadership, staff, and stakeholders.

Job description

Location Kalamazoo-400 John St. - Kahn Building

Title Lab Quality Coordinator

The Lab Quality Coordinator is responsible for supporting laboratory quality initiatives through the collection, analysis, interpretation, and reporting of quality, operational, and patient safety data. This position coordinates activities related to the Laboratory Quality Management System (QMS), quality indicators, non-conforming events, corrective actions, and process improvement initiatives. The coordinator works collaboratively with laboratory leadership, technical staff, pathologists, and operational stakeholders to promote continual quality improvement, patient safety, and operational excellence across all laboratory services.

Required Education & Certifications

Bachelor’s degree in Medical Technology, Medical Laboratory Science, or Clinical Laboratory Science from an accredited college/university. Completion of a NAACLS-accredited Medical Laboratory Scientist program. ASCP MLS/MT certification required: MT certification accepted if obtained before 2004. MLS certification required for certifications after January 1, 2004. Must maintain certification through the required continuing competency program, if applicable. Candidates who are registry eligible may be hired but must obtain certification within one year of hire through ASCP, AMT, or an equivalent credentialing organization. 2+ years of full-time clinical laboratory experience required.

Primary Responsibilities

This role focuses heavily on laboratory quality management, regulatory compliance, quality improvement, data analysis, and patient safety.

Key duties include:

• Partnering with laboratory departments, pathologists, and healthcare teams to support quality patient care.


• Assisting with maintenance and continuous improvement of the Laboratory Quality Management System (QMS).


• Tracking, trending, and analyzing laboratory quality events and non-conformities.


• Developing and monitoring quality metrics, performance indicators, dashboards, and reports.


• Supporting process improvement initiatives and quality methodologies.


• Coordinating quality data collection and reporting for leadership and quality committees.


• Monitoring patient safety indicators and facilitating corrective action processes.


• Supporting Plan-Do-Study-Act (PDSA) projects and quality assessments.


• Communicating quality trends, findings, and improvement opportunities through reports and presentations.


• Building collaborative relationships with laboratory leadership, staff, and stakeholders.

Working Conditions Significant computer-based work (approximately 40-70% of the day). High level of concentration, attention to detail, and visual focus. Combination of sitting, standing, walking, bending, and light lifting. This position is less bench-focused and more centered on laboratory quality, performance improvement, quality systems management, and patient safety initiatives.

Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 3306 Lab Support Services (BMH)

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.