Lab QA & Compliance Lead — Audits & Process Improvement

Quest Diagnostics; Saint Joseph (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Quest Diagnostics is seeking a QA professional to support licensure, accreditation, and inspection activities within our laboratory QA program. This onsite role at Corewell Health South Hospital Sites involves managing proficiency testing, document control, and reporting of quality issues with a focus on continual improvement.

Required is 2–3 years of lab experience; ASCP certification is preferred. Travel up to 25% is expected.

Qualifications

• Minimum two (2) to three (3) years technical laboratory experience.
• Bachelor’s Degree BA/BS Degree in a Life Sciences preferred. Equivalent combination of education and experience. (considered)
• ASCP Certification (Preferred)

Responsibilities

• Manage Proficiency Testing Program (CAP and NYS) for the laboratory - maintain data base and produce monthly summaries.
• Manage the Document Control System. Support compliance with document control policies for all procedures and related documents.
• Assist in the prompt and complete reporting of Reportable Quality Issues and Revised and Amended Reports in compliance with the SOP.
• Conduct internal audits to ensure laboratory is inspection ready at all times.
• Assist with external audits.
• Review protocols and make recommendations to enhance QA Program.
• Coordinate compliance with applicable regulations through documentation, audits, and corrective action.
• Perform reviews of departmental quality records. Collaborate with management in the testing department to investigate and resolve nonconformances.
• Audit training and competency program.
• Promote continuous quality improvement by collaborating with management to implement standardization and process improvement.
• Perform special projects as assigned.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Skills

Leadership

Interpersonal skills

Communication

Detail-oriented

Organizational skills

Problem-solving

Time management

MS Office

Education

Bachelor’s Degree BA/BS Life Sciences

Tools

Microsoft Office

Laboratory Information Systems

Job description

Quest Diagnostics is seeking a QA professional to support licensure, accreditation, and inspection activities within our laboratory QA program. This onsite role at Corewell Health South Hospital Sites involves managing proficiency testing, document control, and reporting of quality issues with a focus on continual improvement.

Required is 2–3 years of lab experience; ASCP certification is preferred. Travel up to 25% is expected.