Lab Assistant

Aurora Health Care; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Aurora Health Care is seeking a Laboratory Support Technician to ensure proper specimen labeling and handling, perform limited CLIA-compliant testing, and maintain quality control across equipment and processes. The role involves data entry into the laboratory information system, reporting abnormal results, and coordinating with providers and billing staff.

Applicants should have a high school diploma and at least 1 year of allied health or laboratory assistance experience, with strong

Qualifications

• Excellent communication skills.
• Basic computer skills including experience using software applications.
• Keyboarding and typing skills.
• Ability to work in a fast-paced environment and multitask under supervision.
• Demonstrated customer service skills interacting with physicians, patients, visitors, and healthcare staff.

Responsibilities

• Ensures specimens are properly labeled and suitable for testing; resolves identification/requisition issues.
• Performs limited CLIA-based testing per policies.
• Maintains equipment with preventative maintenance and conducts quality control checks.
• Enters and verifies test requests in the LIS, and notifies providers of abnormal results as required.
• Obtains billing/insurance info and verifies diagnosis codes.
• Answers calls and assists with inventory and ordering of supplies.
• Handles specimens for testing, including aliquoting and pre-analytical steps; maintains specimen IDs for transport and storage.
• Reviews pending and management reports; distributes reports and files orders/reports.
• Trains new employees and serves as a resource for colleagues.

Skills

Communication

Computer skills

Typing

Multitasking

Customer service

Education

High school diploma

Job description

• Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests.
• Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA) 1988 guidelines, according to established policies and procedures.
• Performs preventative maintenance on equipment and makes minor repairs when needed. Runs quality control checks.
• Performs laboratory result entry in the computer system. Enters and verifies test requests into the laboratories' computer system.
• Notifies providers of stat, critical, and other abnormal results and exceptions as defined by policy and procedure.
• Obtains billing/insurance information and/or verifies diagnosis code information.
• Answers and screens telephone calls. Assists with inventory and ordering of supplies.
• Receives and sorts specimens and assists with detailed specimen handling; packages and tracks specimens for transport and performs specimen storage and retrieval. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification.
• Reviews various pending and management reports. Generates and distributes reports. Maintains and files copies of orders, reports and/or correspondence.
• Acts as a resource and trains new employees.

Major Responsibilities

• Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests.
• Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA) 1988 guidelines, according to established policies and procedures.
• Performs preventative maintenance on equipment and makes minor repairs when needed. Runs quality control checks.
• Performs laboratory result entry in the computer system. Enters and verifies test requests into the laboratories' computer system.
• Notifies providers of stat, critical, and other abnormal results and exceptions as defined by policy and procedure.
• Obtains billing/insurance information and/or verifies diagnosis code information.
• Answers and screens telephone calls. Assists with inventory and ordering of supplies.
• Receives and sorts specimens and assists with detailed specimen handling; packages and tracks specimens for transport and performs specimen storage and retrieval. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification.
• Reviews various pending and management reports. Generates and distributes reports. Maintains and files copies of orders, reports and/or correspondence.
• Acts as a resource and trains new employees.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in the allied health field or in providing laboratory assistance.

Knowledge, Skills & Abilities Required

• Excellent communication skills.
• Basic computer skills including experience using computer software applications.
• Keyboarding and typing skills.
• Ability to work in a fast paced environment and to handle multiple tasks simultaneously under general supervision.
• Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.

Physical Requirements And Working Conditions

• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, and bend the majority of the workday.
• May be exposed to mechanical, electrical, chemical, explosive, radioactive and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed.
• Must be able to handle stressful situations in a calm and professional manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.