Lab Operations Director

Labcorp; Holyoke (MA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401(k)

PTO

Tuition reimbursement

ESPP

Job summary

Labcorp in Holyoke, MA seeks a Lab Ops Director to lead the Chemistry, Hematology, Immunoassay, Microbiology, and Infectious Molecular testing operations. You will oversee staffing, budgets, and KPIs, ensuring top-tier service and compliance.

The role requires a strong background in clinical diagnostics, regulatory knowledge (CLIA/CAP), and a track record of developing teams in high-volume labs. A comprehensive benefits package is offered.

Qualifications

• Bachelor's degree in a chemical or biological science, Clinical Laboratory Science or Medical Technology.
• 6+ years of clinical diagnostics laboratory experience in a supervisory/management role.
• 3+ years of experience managing people leaders.

Responsibilities

• Direct operational activities of multiple departments (Chemistry, Hematology, Immunoassay, Microbiology, Infectious Molecular testing).
• Supervise, train, and mentor laboratory staff and ensure staff accountability and performance.
• Oversee laboratory audits and implement corrective, preventive, and effectiveness actions.
• Collaborate with medical/technical directors, QA, and corporate operations; support external customer relationships.

Skills

Lab operations

People management

Regulatory compliance

Quality assurance

Education

Bachelor's in chemical/biological science

Clinical Laboratory Science/Medical Technology

Tools

ASCP/AMT certification

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Lab Ops Director to join our team in Holyoke, MA.

Job Responsibilities

Direct operational activities of the Chemistry, Hematology, Immunoassay, Microbiology, and Infectious Molecular testing departments, including technical and non-technical operations Fiscal oversight of the departments, including labor, reagent, and capital expense Responsible for acquiring additional capital resources necessary to maintain service levels Directly supervise, train, and mentor laboratory supervisors, and have accountability for all staff within the departments Ensure the laboratory provides market leading service levels to meet the needs of our customers and patients, including meeting thresholds for key performance indicators Oversee the implementation of new methodologies, instrumentation, and quality control Support business development, participate in external customer relationships, and collaborate with internal customers to meet business objectives Prepare and provide presentations to external and internal customers Collaborate with the medical director, technical director, QA, laboratory managers, discipline directors, other laboratory directors, and corporate operations Oversee laboratory audits, with accountability to implement corrective, preventative, and effectiveness actions for findings and deficiencies Oversee training, talent development and employee engagement initiatives, ensuring policies and procedures are followed Keep the VP of Operations apprised of all relevant issues Maintain a clean and safe work environment

Minimum Qualifications

• Bachelor’s degree in Chemical or Biological science, Clinical Laboratory Science or Medical Technology
• 6 years of or more of clinical diagnostics laboratory experience within a supervisory or management role
• 3 years or more of experience managing people leaders

Preferred Qualifications

• ASCP or AMT certification

Additional Job Standards

• Prior experience in a high volume, clinical laboratory environment
• Strong working knowledge of CLIA, CAP and relevant state regulations
• Understanding of laboratory operations as well as policies and procedures
• Proven success in training and developing both technical and non-technical employees
• Ability to problem solve and provide solutions under minimal supervision
• Previous experience working in an autonomous environment with a high degree of accountability
• Strong presentation and communication skills; both written and verbal
• High level of attention to detail with strong organizational skills
• Proficient with Laboratory Information Systems and Microsoft Office
• Ability to handle the physical requirements of the position

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference.

Pay Range: $150,000 – $180,000 annually

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.