Lab Manager I

Solutions3 LLC; Arlington (VA); On-site; USD 70,000 - 85,000; Full time

Job summary

Solutions³ LLC is seeking a Lab Manager I who will support critical cybersecurity missions. This position involves overseeing incident responses, managing Help Desk operations, and ensuring prompt technical assistance for new and existing users, while working collaboratively across locations and maintaining security protocols.

Qualifications

• 1+ years of directly relevant experience in system administration.
• Must have an active Secret clearance, TS/SCI preferred.
• Must be able to obtain DHS Suitability before starting employment.

Responsibilities

• Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab's systems and accounts.
• Assist new user setup of equipment, accounts, and tools.
• Respond to user requests via email, phone calls, or walk-ins in a timely manner.

Skills

Asset management practices and principles

Help desk ticket processing and procedures

Good customer support

Ability to keep detailed notes

Good problem-solving skills

Experience with multiple operating systems (Linux/Unix & MacOS)

Education

BS Computer Science

Computer Engineering

Computer Information Systems

Computer Systems Engineering or related degree

Job description

Title: Lab Manager I

Description:
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.

Solutions³ LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:

• Must be aUS Citizen
• Must have anactive Secret clearance, TS/SCI is preferred
• Must be able to obtainDHS Suitabilityprior to starting employment
• 1+ years of directly relevant experiencein system administration

Responsibilities Include:

• Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab’s systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
• Create and maintain accurate Tickets for Help Desk activities
• Good problem-solving skills
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Support the implementation of new technologies and equipment in the lab environment,
• Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
• Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
• Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
• Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills:

• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Proficiency and proven capability in the following areas:
  • Asset management practices and principles
  • Help desk ticket processing and procedures
  • Good customer support
  • Ability to keep detailed notes
• Must be able to work collaboratively across physical locations

Desired Skills:

• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)
• Virtualization automation and optimization
• Experience with writing technical procedures and standard operating procedures

Desired Certifications: Sec+
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience