Lab Manager & Chemist: Customer-Facing Chemistry Leader

INTERACTION 24 LLC; Ewing Township (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

Crest Ultrasonics in Ewing, NJ seeks an experienced Lab Manager & Chemist to lead our chemistry business and applications laboratory. This hands-on, customer-facing role focuses on formulation, testing, and client interactions across multiple industries.

You will manage daily lab operations, oversee product-line development, and partner with sales to grow accounts. Strong lab skills and communication with non-technical stakeholders are essential.

Qualifications

• Hands-on experience in a chemistry, formulation, or applications lab role.
• Comfortable in a customer-facing capacity—hosting clients, presenting technical findings, and communicating clearly with non-technical stakeholders.
• Experience with lab operations, inventory, and safety/compliance practices.
• Open to candidates with a wide range of experience levels—what matters most is hands-on chemistry/lab background and the ability to work directly with customers.

Responsibilities

• Manage day-to-day lab operations, including scheduling, chemical/consumables inventory, and lab safety compliance.
• Own and grow the chemistry product line — formulation oversight, quality control, and performance tracking.
• Maintain SDS/MSDS documentation, chemical inventory logs, and regulatory compliance records (EPA, OSHA, DOT)
• Continuously evaluate and improve cleaning chemistry formulations based on customer feedback and industry trends.
• Design, run, and document customer lab trials evaluating ultrasonic cleaning processes, chemistries, and equipment performance.
• Perform cleanliness testing and analysis.
• Develop trial protocols tailored to customer specs, industry standards, and cleanliness requirements.
• Prepare clear, professional trial reports and recommendations for customers and the sales team.
• Host customers onsite for lab demonstrations, trials, and technical consultations.
• Serve as the technical resource during customer visits — explaining cleaning processes, chemistry selection, and equipment capabilities.
• Provide responsive technical support via phone/email on chemistry usage, troubleshooting, and process optimization.
• Partner with the sales team on technical aspects of new project opportunities.
• Support proposal development with trial data, technical write-ups, and chemistry specs.
• Help identify upsell/cross-sell opportunities within existing accounts.
• Participate in sales calls, trade shows, or customer meetings as the technical/chemistry subject matter expert.

Skills

Hands-on lab work

Customer service

Cross-functional teamwork

Documentation & reporting

Independent priority management

Tools

Ultrasonic cleaning equipment

Job description

Crest Ultrasonics in Ewing, NJ seeks an experienced Lab Manager & Chemist to lead our chemistry business and applications laboratory. This hands-on, customer-facing role focuses on formulation, testing, and client interactions across multiple industries.

You will manage daily lab operations, oversee product-line development, and partner with sales to grow accounts. Strong lab skills and communication with non-technical stakeholders are essential.