Lab/Instructional Technician II - Dental Clinic Administrative & Sterilization Coordinator

White Mountains Community College; Concord (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

White Mountains Community College is seeking an administrative support professional for the NHTI Dental Clinic. The role ensures smooth clinic operations, sterilization oversight, inventory control, and patient support under the Dental Department Chair.

The candidate will maintain records, assist with scheduling and data entry in dental software, and help uphold HIPAA, FERPA, and infection control standards in a fast-paced clinical setting.

Qualifications

• Associate's degree or education equivalency relevant to the program area.
• Two (2) years of related administrative support experience in a dental/medical environment.
• Preferred CDA credential and ICP training for non-dental credential holders.

Responsibilities

• Oversee sterilization operations and maintain accurate logs and compliance records.
• Coordinate inventory, supplies, and instrument handling for the clinic.
• Support clinical scheduling, instrument distribution, and workflow efficiency.
• Ensure compliance with CDC, OSHA, ADA, HIPAA, and FERPA standards.
• Provide program information and guidance to patients, students, and stakeholders.

Skills

Interpersonal skills

Customer service

Communication skills

Attention to detail

Time management

Education

Associate's degree in business administration/related field

Education equivalency relevant to the program area

Tools

Dental software systems

Computer applications

Job description

SCOPE OF WORK:

Provides administrative and operational support for the NHTI Dental Clinic, including clinic office functions, sterilization services, infection control activities, inventory management, and patient support. Ensures efficient clinic operations and compliance with applicable standards while supporting faculty, staff, students, and patients. This position reports to the Dental Department Chair at NHTI, Concord's Community College.

ACCOUNTABILITIES:

• Oversee the operation, maintenance, and monitoring of sterilization equipment (autoclaves, ultrasonic cleaners, and instrument washers), ensuring accurate records, logs, and compliance documentation are maintained.


• Conduct and document biological monitoring (spore testing) and maintain required records to support regulatory compliance.


• Coordinate the ordering, stocking, and tracking of clinical, laboratory, and sterilization supplies and maintain appropriate inventory levels.


• Ensure compliance with CDC, OSHA, ADA, and state infection control standards related to sterilization and clinical operations.


• Collaborate with faculty, staff, and clinic administrators to support clinical scheduling, instrument distribution and collection, and efficient clinic workflow.


• Initiate the purchase of supplies and the purchase, maintenance, and repair of laboratory equipment; communicate with vendors as directed by the Department Chair; maintain records related to purchases, repairs, and inventory.


• Provide program information and guidance to clinic patients, students, and other stakeholders.


• Coordinate administrative and operational activities for the Dental Clinic, including support for the Dental Clinic Manager, Clinic Office, and ADED students.


• Monitor and support student activities within the Dental Clinic Office, modeling professional behavior and customer service standards expected in a dental practice.


• Perform data entry and maintain accurate information within dental software systems.


• Monitor laboratory eyewash stations and ensure required inspections and functionality checks are completed.


• Maintain the confidentiality of patient and student records and comply with applicable regulations, including HIPAA and FERPA.


• Schedule appointments for the Medicaid Clinic and Dental Hygiene Clinic, as needed.


• Manage electronic records and forms, including the import and export of records and the transmission of encrypted communications


• Complies with all System, College, State and Federal rules and regulations.


• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate's degree from a recognized college or technical institute in business administration, dental assisting, secretarial science, medical coding, medical assisting, or a related field, or education equivalency relevant to the program area

Experience: Two (2) years of related experience providing administrative support or technical support in a dental, medical, or similar healthcare environment, including responsibility for providing program information and support to clients, students, patients, or the public.

DESIRED QUALIFICATIONS:

Competency in insurance billing and coding. Strong interpersonal, customer service, and communication skills. Proficiency with computer applications and dental software systems. Ability to comply with applicable regulatory standards and maintain confidentiality. Demonstrated attention to detail and accuracy. Strong organizational and time management skills, with the ability to manage multiple tasks and competing priorities in a fast-paced environment.

RECOMMENDED WORK TRAITS:

Knowledge of dental practice and clinic operations. Knowledge of modern office practices, procedures, technology, and equipment. Knowledge of office recordkeeping, reporting, and records management principles. Knowledge of regulations and standards applicable to Dental Program and Clinic operations. Ability to analyze and resolve problems and adapt to changing priorities. Ability to contribute to the development and implementation of effective operational procedures. Ability to exercise sound judgment and make routine decisions in accordance with established policies and procedures. Ability to gather, organize, and maintain accurate information and records. Ability to communicate program information clearly and effectively to students, patients, clients, and the public. Ability to establish and maintain effective working relationships and function as part of a team environment. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

License/Certification:

Current Certified Dental Assistant (CDA) credential preferred. Infection Control Prevention (ICP) training required for candidates who do not possess a dental credential or certification.

DISCLAIMER STATEMENT:

The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

Notice of Non-Discrimination:

The Community College System of New Hampshire is an equal opportunity employer. The Community College System of NH does not discriminate on the basis on race, creed, color, religion, national or ethnic origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, or military, veteran, or marital status.