Lab Client Services Specialist - Day Shift

Clear Destination Inc.; Moraine, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

CompuNet, located at our Core Lab in Moraine, OH, seeks a Client Service Representative for full-time day shift with weekend/holiday rotation. You will respond to client inquiries, coordinate reporting of lab results, and ensure positive customer experiences across all service requests.

Responsibilities include handling calls, reporting critical values within regulatory timelines, processing specimen pickups, and maintaining accurate records across multiple systems.

Qualifications

• High school diploma or equivalent is required.
• Excellent telephone communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answer and document telephone calls, handle requests for results and information, and direct calls to the proper department.
• Report critical values to market segments in compliance with regulatory timeframes.
• Assist clients with pick-up of STAT or ROUTINE specimens and document in dispatch systems.

Skills

Customer service

Telephone communication

Teamwork

Data entry

Health care terminology

Education

High school diploma or equivalent

Tools

Optimaxx

QLS computer system

Sunquest computer system

Dispatch software

Job description

CompuNet, located at our Core Lab in Moraine, OH, seeks a Client Service Representative for full-time day shift with weekend/holiday rotation. You will respond to client inquiries, coordinate reporting of lab results, and ensure positive customer experiences across all service requests.

Responsibilities include handling calls, reporting critical values within regulatory timelines, processing specimen pickups, and maintaining accurate records across multiple systems.