Lab Client Experience Specialist

Willis Knighton Health; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Willis Knighton Health in Shreveport, LA is seeking a Lab Support Associate to assist routine laboratory specimen preparation and reporting of results. The role is highly self-directed and may involve client/patient communications and problem-solving related to compliance and specimen integrity.

Responsibilities include greeting clients, coordinating specimen flow, handling calls, and ensuring accurate registration and billing for tests, with a strong emphasis on safety and quality in a busy

Qualifications

• High School Diploma or Equivalent.
• Ability to work in a noisy, chemical hazard and biohazard environment.
• Good verbal and written communication with customers and co-workers.
• Ability to reflect good judgment when resolving problems.
• Ability to work well under pressure while maintaining production and quality standards.

Responsibilities

• Greets clients in a friendly manner when arriving into the hospital laboratory or patient service center.
• Coordinates patient and specimen flow in the hospital laboratory or patient service center; works with phlebotomy to ensure short wait times for outpatient collections.
• Manages laboratory phone communications professionally and relays information accurately when transfers are needed.
• Registers clinical and referred accounts accurately in the hospital admissions system; checks requests for correct test orders and billing.
• Interacts with doctor's office personnel to obtain diagnosis codes for testing and to facilitate smooth interactions.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Education

High School Diploma or Equivalent

Job description

Willis Knighton Health in Shreveport, LA is seeking a Lab Support Associate to assist routine laboratory specimen preparation and reporting of results. The role is highly self-directed and may involve client/patient communications and problem-solving related to compliance and specimen integrity.

Responsibilities include greeting clients, coordinating specimen flow, handling calls, and ensuring accurate registration and billing for tests, with a strong emphasis on safety and quality in a busy