Lab Clerk

United Hospital Center; Bridgeport (WV); On-site; USD 32,000 - 45,000; Full time

Job summary

UHC United Hospital Center in Bridgeport, WV seeks a detail-oriented clerical associate to support laboratory testing and blood bank workflows. You will sort orders, relay results to physicians, and assist in workload tallying while ensuring accuracy and patient data confidentiality.

This role requires high school graduation, strong communication skills, and proficiency with HIS/LIS systems. You will answer phones, train new staff, and coordinate with satellite labs, with a 40-hour workweek and

Qualifications

• High school diploma or equivalent.
• Ability to communicate results and coordinate with physicians.
• Ability to work under high stress and handle confidential information.
• Proficient keyboarding and computer skills.
• Knowledge of medical terminology and lab testing terms.

Responsibilities

• Process and orders patient/physician orders according to procedure manual.
• Answer phones in a friendly voice; route calls as needed.
• Communicate with satellite labs and drawing stations about orders and specimen requirements.
• Train and guide new laboratory associates.
• Direct phlebotomy team for STAT collections.
• Prepare, sort, and deliver patient reports to physician office boxes.
• Fax reports to physicians' offices; relay critical values as needed.
• Receive specimens into Lab Computer System and deliver to appropriate department.

Skills

Communication skills

Reading comprehension

Confidential information handling

Prioritization

Medical terminology

Computer skills

Education

High school diploma

Tools

HIS/LIS systems

Job description

Performs clerical duties associated with and in support of laboratory testing, assists in workflow within the section, responds to inquiries and communicates results of laboratory testing, initiates appropriate charges, and assists in workload tallying of all sections, and performs certain clerical responsibilities in the blood bank. Sorts physician orders and manually transports to data entry. Procurement and processing of blood and body fluids of Laboratory testing

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school graduate or equivalent.

CORE DUTIES AND RESPONSIBILITIES

• Processes and orders patient/physician orders according to procedure manual.
• Answers telephone in a friendly voice and caring manner.
• Transfers calls to appropriate associate and/or department according to need.
• Communicates with satellite labs and drawing stations for interpretation of physician orders, specimen requirements, etc.
• Trains and guides new associates of the laboratory.
• Directs phlebotomy team for STAT/now collections.
• Demonstrates the knowledge and skills necessary to communicate to the adolescent, adult, geriatric patient per the established age-specific standard.
• Operates pneumatic chutes and answers them in a timely manner.
• Operates the telephone so not to prolong callers' waiting period and/or lose the call.
• Operates HIS and LIS computer systems according to the procedure manual.
• Prepares, sorts, and delivers patient reports to physician office boxes.
• Faxes reports to physicians' offices.
• Telephones in and outpatient results of critical values, including "Read Back", as needed by the technicians.
• Receives specimens into Lab Computer System.
• Delivers appropriate specimens to appropriate department.
• Replenishes outreach client supplies when needed.
• Inventory and order all office supplies.
• Inventory and order all computer system supplies.
• Orders tests on in and outpatients according to manual orders received.
• Communicates status of reports with nursing units and physician offices as appropriate.
• Wears task appropriate protective apparel.
• Complies with safety policies applicable to work area as outlined in the safety manual.

PHYSICAL REQUIREMENTS

• Must be able to work well under high stress conditions.
• Must be able to perform duties while wearing protective apparel, when appropriate.

WORKING ENVIRONMENT

• Exposure to cleaning agents and disinfectants.
• Exposure to high stress and frequent work interruptions.
• Exposure to electrical current
• Exposure to blood and body fluids.

SKILLS AND ABILITIES

• Must be able to handle and maintain confidential information.
• Must be able to adapt to various workloads and assignments.
• Must possess reading and comprehension skills.
• Must have good oral and written communication skills.
• Must be able to prioritize tasks.
• Must possess and demonstrate good basic knowledge of medical terminology and/or laboratory testing terms.
• Must possess and demonstrate good keyboarding/computer skills.

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Company

UHC United Hospital Center

Cost Center

607 UHC Copy Center and Print Shop

Address

327 Medical Park Drive
Bridgeport
West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.