Lab Clerk

WVU Medicine; Wheeling (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

WH Wheeling Hospital Inc. seeks a dedicated lab support assistant to handle clerical duties, process physician orders, and communicate results to physicians’ offices. You will assist in workload tallying, transport specimens, and coordinate with satellite labs in a fast-paced hospital setting.

The role requires a high school diploma or equivalent and strong communication, data-entry, and confidentiality skills to support the laboratory team and ensure accurate reporting.

Qualifications

• High school graduate or equivalent.
• Clerical duties and data entry in a laboratory setting.
• Ability to communicate laboratory results clearly.

Responsibilities

• Process and sort patient/physician orders per procedure manual.
• Answer telephone in a friendly, caring manner and direct calls as needed.
• Communicate with satellite labs and drawing stations for orders and requirements.
• Train new associates and guide the laboratory team.
• Direct phlebotomy team for STAT collections and ensure timely results.
• Operate HIS/LIS systems according to the manual.

Skills

Confidentiality

Reading skills

Communication

Keyboarding

Prioritization

Education

High school diploma or equivalent

Tools

HIS/LIS software

Telephone systems

Job description

MINIMUM QUALIFICATIONS

1. High school graduate or equivalent.

Performs clerical duties associated with and in support of laboratory testing, assists in workflow within the section, responds to inquiries and communicates results of laboratory testing, initiates appropriate charges, and assists in workload tallying of all sections, and performs certain clerical responsibilities in the blood bank. Sorts physician orders and manually transports to data entry. Procurement and processing of blood and body fluids of Laboratory testing

CORE DUTIES AND RESPONSIBILITIES

1. Processes and orders patient/physician orders according to procedure manual.
2. Answers telephone in a friendly voice and caring manner.
3. Transfers calls to appropriate associate and/or department according to need.
4. Communicates with satellite labs and drawing stations for interpretation of physician orders, specimen requirements, etc.
5. Trains and guides new associates of the laboratory.
6. Directs phlebotomy team for STAT/now collections.
7. Demonstrates the knowledge and skills necessary to communicate to the adolescent, adult, geriatric patient per the established age-specific standard.
8. Operates pneumatic chutes and answers them in a timely manner.
9. Operates the telephone so not to prolong callers’ waiting period and/or lose the call.
10. Operates HIS and LIS computer systems according to the procedure manual.
11. Prepares, sorts, and delivers patient reports to physician office boxes.
12. Faxes reports to physicians’ offices.
13. Telephones in and outpatient results of critical values, including “Read Back”, as needed by the technicians.
14. Receives specimens into Lab Computer System.
15. Delivers appropriate specimens to appropriate department.
16. Replenishes outreach client supplies when needed.
17. Inventory and order all office supplies.
18. Inventory and order all computer system supplies.
19. Orders tests on in and outpatients according to manual orders received.
20. Communicates status of reports with nursing units and physician offices as appropriate.
21. Wears task appropriate protective apparel.
22. Complies with safety policies applicable to work area as outlined in the safety manual.

PHYSICAL REQUIREMENTS

1. Must be able to work well under high stress conditions.
2. Must be able to perform duties while wearing protective apparel, when appropriate.

WORKING ENVIRONMENT

1. Exposure to cleaning agents and disinfectants.
2. Exposure to high stress and frequent work interruptions.
3. Exposure to electrical current
4. Exposure to blood and body fluids.

SKILLS AND ABILITIES

1. Must be able to handle and maintain confidential information.
2. Must be able to adapt to various workloads and assignments.
3. Must possess reading and comprehension skills.
4. Must have good oral and written communication skills.
5. Must be able to prioritize tasks.
6. Must possess and demonstrate good basic knowledge of medical terminology and/or laboratory testing terms.
7. Must possess and demonstrate good keyboarding/computer skills.

Additional Job Description

Scheduled Weekly Hours: 20

Shift:

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: WH Wheeling Hospital Inc.

Cost Center: 112 WH Clinical Labs

Address

1 Medical Park Drive

Wheeling

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.