Lab Billing & Records Specialist

United WestLabs; Gilbert (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

United WestLabs in Gilbert, AZ, seeks a detail-oriented courier/administrative professional to support patient care and billing operations. You will handle calls, verify requisitions, collect and transport specimens, and maintain compliant records across locations.

The role requires accuracy, strong communication, and the ability to adapt to a fast-paced healthcare setting while upholding HIPAA and safety standards.

Qualifications

• Proficiency in basic computer applications and electronic record systems.
• Professional telephone etiquette and strong customer service skills.
• Strong organizational, problem-solving, and attention-to-detail abilities.
• Evaluative and interpretive skills with the ability to manage sensitive information accurately.
• Ability to adapt to a fast-paced and changing work environment.
• Strong verbal and written communication skills.
• Demonstrated interpersonal skills with the ability to work effectively as part of a team.

Responsibilities

• Answer and respond to incoming telephone calls in a professional and courteous manner.
• Review, complete, and verify all requisitions for accuracy and completeness; maintain copies.
• Track and follow up on incomplete requisitions for timely completion.
• Contact patients to obtain missing forms or information to complete records.
• Forward all payments and financial documents to billing in a timely manner.
• Reconcile hospital admission roster with billing roster to ensure 72-hour rule compliance.
• Maintain organized records and ensure policy and regulatory compliance.
• Collect, transport, and deliver laboratory specimens, paperwork, and supplies between locations.
• Verify specimen integrity and documentation prior to transport and on delivery.
• Maintain safety, HIPAA, and biohazard handling standards during courier activities.
• Follow routes and schedules, adapting to priority requests.
• Maintain courier logs, delivery records, and mileage documentation.
• Communicate delays or issues with lab staff, offices, and leadership.
• Represent United WestLabs professionally with patients, providers, and partners.

Skills

Basic computer skills

Phone etiquette

Organizational skills

Attention to detail

Problem solving

Written and verbal communication

Team player

Job description

United WestLabs in Gilbert, AZ, seeks a detail-oriented courier/administrative professional to support patient care and billing operations. You will handle calls, verify requisitions, collect and transport specimens, and maintain compliant records across locations.

The role requires accuracy, strong communication, and the ability to adapt to a fast-paced healthcare setting while upholding HIPAA and safety standards.