Lab Assistant Team Lead

Tampa General Hospital; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Tampa General Hospital seeks a Laboratory Customer Support Services Coordinator to oversee scheduling, staffing, and workflow. The role requires coordination under supervision, supporting laboratory processes, and ensuring high standards of service delivery. Ideal candidates will have relevant experience and education while maintaining adherence to hospital values.

Qualifications

• Minimum two years experience as a laboratory assistant or one year with a bachelor's degree.
• Knowledge in phlebotomy, specimen handling, and customer support.

Responsibilities

• Coordinate daily activities of Customer Support Services.
• Supervise and direct work assignments of laboratory staff.
• Ensure adherence to departmental procedures and standards.

Skills

Phlebotomy procedures

Specimen processing

Customer service

Education

High school diploma or GED

Job description

Department Profile:

The Laboratory Department delivers comprehensive clinical and anatomic pathology services with state-of-the-art instrumentation complemented by professional expertise. More than 3 million billable orders are processed annually. Testing is fully accredited by the College of American Pathologists, COLA, and CLIA to achieve the highest standards of excellence. The Laboratory is staffed with medical technologists, lab assistants, and phlebotomists. A certified Medical Technologist Program supports future staffing. The department offers a research-driven testing menu with quick result reporting to support clinical decisions in chemistry, immunochemistry, hematology, coagulation, anatomic pathology, cytology, microbiology, flow cytometry, and molecular diagnostics for patients of all ages. It also supports point-of-care testing in the hospital and offsite facilities.

Job Summary:

Under general supervision and following established policies, procedures, and professional guidelines, coordinates the daily activities of the Customer Support Services areas to facilitate departmental services, including scheduling, staffing, and workflow coordination. Uses independent judgment and adheres to TGH and departmental procedures. Directs and assists in daily work assignments of staff. Responsible for performing job duties in accordance with the mission, vision, and values of Tampa General Hospital.

• Education: High school diploma or GED.
• Experience: Minimum of two (2) years experience as a laboratory assistant or one (1) year lab experience with a bachelor’s degree in chemical or biological sciences, which is equivalent to two (2) years of experience.
• Demonstrates knowledge and expertise in all areas of the department, including phlebotomy procedures, specimen processing and receiving, customer/call center, and referral testing.