Lab Aide

Salt Lake Community College (UT); Murray (UT); On-site; USD 12,000 - 17,000; Part time

Job summary

Salt Lake Community College seeks a Lab Assistant to support the Student Open Lab and Admissions Hub. You will assist students with class-related computer tasks, maintain hardware, and install software as needed.

Effective communication, strong customer service, and the ability to work with diverse groups are essential. You will troubleshoot, document procedures, and liaise with vendors for service requests, all while keeping the lab organized and functional.

Qualifications

• High school diploma or GED and CIS1020 or equivalent with grade C or higher.
• One year paid experience in a computer-related or customer service role or equivalent.

Responsibilities

• Assist daily operation of Student Open Lab or Admissions Hub, aiding students with class work and computer use.
• Maintain computer equipment and install software; troubleshoot hardware issues.
• Provide excellent customer service and clear communications with staff and students.
• Log and prioritize in-person, phone, voicemail, and email requests.
• Guide users through diagnostic steps to resolve issues; escalate complex problems.
• Coordinate with vendors for service requests and follow-up on repairs.
• Help write or revise user training manuals and lab procedures.
• Keep labs clean and stocked (printers, paper, toner).
• Stay current with available software and lab functions.
• Interact with people from diverse backgrounds and skill levels.

Skills

Dependable

Good written communication

Excellent customer service

Team collaboration

Strong organizational skills

Creative mindset

Fast learner

PC hardware troubleshooting

Windows operating systems

MS Office suite

General IT support

Diagnostic procedures

Vendor coordination

Training/documentation drafting

Hardware/software installation

Education

High School diploma or GED with CIS1020 or equivalent

Tools

Pharos

SCCM

Wireless networking

Virtual desktop environments

A+ Certification (Microsoft Certifications)

Job description

Under the general direction of the Lab Coordinator, assists in daily operation of Student Open Lab or Student Admissions Hub area by providing assistance to students and maintaining computer equipment in the lab.

• Must be dependable
• Good communications skills (written and oral)
• Must be extremely customer-service oriented.
• Ability to work closely with team members.
• Good organizational skills and the ability to work with staff/faculty/students at all skill/management levels. - A wide degree of creativity and latitude is expected.
• Ability to learn systems and procedures quickly.
• Strong working knowledge of personal computers, including hardware setup/troubleshooting, software installation, performance tuning, and general maintenance.
• Strong working knowledge of Microsoft Windows operating systems.
• Strong working knowledge of Microsoft Office Suite and Internet Explorer.
• Answers, evaluates, and prioritizes frequent in-person requests in a lab environment relating to specific class assignments and general computer functions, as well as any incoming telephone, voice mail, or email requests for assistance.
• Queries user to collect information about requests and leads user through logical steps and diagnostic procedures to help user determine the solution to the request.
• Handles problem recognition, research, isolation, resolution and follow-up of routine user problems, referring more complex problems to supervisor or technical staff.
• Under the direction of the Lab Coordinator, calls software and hardware vendors to initiate service requests and follow-up on service of defective products.
• Under the direction of the Lab Coordinator, writes or revises user training manuals and procedures.
• Installs computers, software, and peripheral equipment.
• Keeps lab in working order by cleaning, adding paper and toner to printers, etc.
• Stays current with basic functions of all software available in the lab.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

• High School diploma (or GED) plus completion of CIS1020 (or equivalent Computer Essentials college course) with a grade of “C” or higher.
• 1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience.

• Knowledge of HTML, Java, and other Internet applications. -
• Knowledge of print-metering software (Pharos)
• Knowledge of software distribution tools (SCCM, etc.)
• Knowledge of wireless network technology.
• Knowledge of virtual desktop environments.
• A+ Certification - Microsoft Certifications