Lab Administrator

Zoetis Inc; Louisville (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Zoetis is seeking a Lab Administrator in Louisville, KY, to support the Saleforce and Sendout departments within Zoetis Reference Labs. The role focuses on sample handling, results review, and maintaining turnaround times.

You will support training and collaborate with Customer Service and Quality to resolve issues while maintaining quality standards. The ideal candidate has a high school diploma with some lab data-entry experience and strong communication skills.

Qualifications

• High School Diploma or equivalent required or preferred.
• 1+ years in a clinical laboratory setting preferred.
• Strong data entry and documentation skills required.

Responsibilities

• Prepare, package and ship samples to external laboratories.
• Review incoming lab results and ensure turnaround times are met.
• Report test results with quality control and consistent formatting.
• Log, track and prioritize problem samples and add-ons to meet SLA.
• Collaborate with Customer Service and Quality to root-cause issues in Salesforce history.
• Assist in training lab duties and responsibilities as requested.
• Perform ad-hoc projects or tasks as assigned by management.

Skills

Communication

Customer focus

Problem solving

Collaboration

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Internet & office equipment

Job description

Lab Administrator

Summary:

The Lab Administrator is a member of the Saleforce and Sendout departments across Zoetis Reference Labs (ZRL).

Job Duties:

Prepare, package and ship samples to external laboratories.

Review incoming laboratory results, ensuring adherence to established turnaround times for each test.

Report test results, maintaining quality control and format consistency.

Order shipping supplies

Facilitate solutioning of problem samples and add-ons by collaborating with customer service.

Log, track, and prioritize problem samples, add-ons, and sendout cases, ensuring timely resolution and SLA adherence.

Partner with Customer Service and Quality to root-cause NCEs using Salesforce case history.

Assist and facilitate training of Lab duties and responsibilities as requested.

Perform ad-hoc projects or tasks as assigned by management/supervisor.

Education and Experience Requirements:

Minimum Education Requirement: High School Diploma or equivalent

1+ years in a clinical laboratory setting preferred

1-2 years of data entry experience preferred

Medical background or experience with laboratory testing terminology (or strong aptitude to learn terminology) preferred

Physical Position Requirements:

Must be able to remain in a stationary position for an extended period.

Must be able to move about between various laboratory departments.

Must be able to bend and crouch to reach files and supplies.

Must be able to wear PPE for extended periods of time.

Technical Skills Requirements:

Proficiency in Microsoft Suite, internet, office/fax machines

Communication Skills: Effective oral and written communication

Customer Focus: Dedicated to meeting the expectations of internal and external customers. Promotes a positive company image and works with the customer to solve problems.

Problem-Solving: Demonstrates listening skills such that client and employee needs and issues are heard and addressed or resolved. Effectively communicates with all levels within the organization while demonstrating sensitivity to the needs of others, including tactfulness and a helping orientation.

Collaboration: Establishes relationships and networks across various people and groups.

Task and Time Management: Identifies priorities and makes decisions promptly under tight deadlines and pressure. Assigns responsibilities for tasks and directions, sets clear measures, and monitors progress.

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [e-mail] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.