Lab Administrator

Zoetis Reference Labs LLC; Louisville (KY); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive healthcare

Retirement savings benefits

Equal opportunity employer

Descripción de la vacante

Zoetis Inc. is seeking a Lab Administrator to support the Saleforce and Sendout departments across Zoetis Reference Labs (ZRL). The role involves preparing and shipping samples, reviewing results, and maintaining consistent reporting formats.

You will collaborate with Customer Service and Quality to resolve issues, log problem samples, and help root-cause NCEs using Salesforce history. The position is full-time and office-based in Louisville, KY.

Formación

• Must have at least a high school diploma and prefer 1–2 years data entry experience.
• Medical background or familiarity with laboratory terminology is preferred.
• Proficiency with Microsoft Office and basic computer skills required.

Responsabilidades

• Prepare, package and ship samples to external laboratories.
• Review incoming lab results and ensure adherence to turnaround times.
• Report test results with quality control and consistent formatting.
• Order shipping supplies and collaborate with customer service to resolve issues.
• Log and prioritize problem samples and add-ons to meet SLA targets.
• Partner with Customer Service and Quality to root-cause issues using Salesforce case history.
• Assist and facilitate training on lab duties as requested.
• Perform ad-hoc projects or tasks as assigned by management.

Conocimientos

Effective communication

Team collaboration

Attention to detail

Customer service orientation

Educación

High School Diploma or equivalent

1–2 years data entry experience

Medical background or lab terminology knowledge

Herramientas

Microsoft Office

Descripción del empleo

Lab Administrator Summary

The Lab Administrator is a member of the Saleforce and Sendout departments across Zoetis Reference Labs (ZRL).

Job Duties

• Prepare, package and ship samples to external laboratories.
• Review incoming laboratory results, ensuring adherence to established turnaround times for each test.
• Report test results, maintaining quality control and format consistency.
• Order shipping supplies Facilitate solutioning of problem samples and add ons by collaborating with customer service.
• Log, track, and prioritize problem samples, add‑ons, and sendout cases, ensuring timely resolution and SLA adherence.
• Partner with Customer Service and Quality to root-cause NCEs using Salesforce case history.
• Assist and facilitate training of Lab duties and responsibilities as requested.
• Perform ad-hoc projects or tasks as assigned by management/supervisor.

Education and Experience Requirements

Minimum Education Requirement: High School Diploma or equivalent 1+ years in a clinical laboratory setting preferred 1–2 years of data entry experience preferred Medical background or experience with laboratory testing terminology (or strong aptitude to learn terminology) preferred

Physical Position Requirements

• Must be able to remain in a stationary position for an extended period.
• Must be able to move about between various laboratory departments.
• Must be able to bend and crouch to reach files and supplies.
• Must be able to wear PPE for extended periods of time.

Technical Skills Requirements

Proficiency in Microsoft Suite, internet, office/fax machines

Communication Skills

Effective oral and written communication

Customer Focus

Dedicated to meeting the expectations of internal and external customers. Promotes a positive company image and works with the customer to solve problems.

Problem-Solving

Demonstrates listening skills such that client and employee needs and issues are heard and addressed or resolved. Effectively communicates with all levels within the organization while demonstrating sensitivity to the needs of others, including tactfulness and a helping orientation.

Collaboration

Establishes relationships and networks across various people and groups.

Task and Time Management

Identifies priorities and makes decisions promptly under tight deadlines and pressure. Assigns responsibilities for tasks and directions, sets clear measures, and monitors progress.

Full Time Regular Colleague

Full time Regular Colleague

Equal Opportunity

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system.

We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Eligibility and Sponsorship

All applicants must possess or obtain authorization to work in the US for Zoetis.

Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.

Individuals requiring sponsorship must disclose this fact.

Corporate Culture and Benefits

At Zoetis, our purpose is to nurture our world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.