LAA Supervisor

Stinson LLP; Minneapolis (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee assistance program

Retirement plan

Wellness program

Job summary

Stinson LLP in Minneapolis seeks a Legal Administrative Assistant (LAA) Supervisor to lead the Legal Support Services (LSS) Teams, overseeing workload distribution, performance management, and mentoring. You will partner with HR, attorneys, paralegals, and reception staff to ensure efficient timekeeper support and service excellence for clients and the firm.

This role requires strong communication, organizational leadership, and a commitment to continuous improvement.

Qualifications

• Four-year degree or legal certificate preferred.
• 2-4 years of supervisory experience in a professional services setting.
• Experience in a law firm is preferred.
• Strong interpersonal and communication skills in a fast-paced environment.

Responsibilities

• Oversee LAA staff and teams to ensure efficient timekeeper support and collaboration.
• Manage annual performance evaluations for Team Leads and staff with HR support.
• Lead recruitment and onboarding for LAA and Receptionist roles with HR.
• Provide leadership to Team Leads, LAAs, and Receptionists and align with firm goals.
• Collaborate with HR and other departments to support well-being and development.

Skills

Communication skills

Organizational skills

Customer service

Problem solving

Team leadership

Attendance reliability

Education

Paralegal Certificate

2-4 years management experience

Job description

Position Overview

The Legal Administrative Assistant (LAA) Supervisor provides hands‑on leadership and management of our LSS Teams, ensuring effective workload distribution, assignment management, and employee performance. The role fosters a high‑performance, collaborative work environment, building strong relationships with attorneys, paralegals, administrators, HR, receptionists, and other support staff. Key responsibilities include addressing employee relations matters, supporting career development, mentoring, and promoting employee well‑being. The supervisor plays a crucial role in maintaining service excellence by optimizing team workflows, driving professional growth, and ensuring responsive and efficient support for clients and legal teams. Effective communication, organizational leadership, and a commitment to continuous improvement are essential to the success of this role.

Responsibilities

• Employee Relations & Team Support (50%)
  • Supervise and support LAA staff and teams to ensure efficient timekeeper support and foster an open, collaborative environment.
  • Partner with HR to address employee relations matters proactively and transparently.
  • Develop and maintain strong relationships with timekeepers, serving as a key point of contact between the LSS Team and the timekeepers.
  • Act as liaison between the LSS Team and timekeepers to ensure clear communication, effective workflow management, and issue resolution.
  • Collaborate with timekeepers to ensure the LSS team provides necessary support, anticipates needs, and aligns resources to meet client and firm business needs.
  • Partner, support, and lead Team Leads to promote teamwork, transparency, and engagement among LSS teams.
  • Facilitate open dialogue between timekeepers, Team Leads, and LAAs to ensure mutual understanding, effective delegation of tasks, and a collaborative work environment.
  • Actively foster positive relationships with team members, offering support, guidance, and regular feedback to enhance employee satisfaction and performance.
  • Promote positive team dynamics through team meetings, encouraging open communication, and addressing concerns with a solution‑focused approach.
  • Supervise Receptionist staff, ensuring adequate coverage for the Firm’s phone system and meeting room scheduling and ensuring team members are well supported.
  • Support employee well‑being by partnering with HR to create a work environment where employees feel valued and heard.
• Performance Management, Development, & Compensation (30%)
  • Conduct regular check‑in meetings with Team Leads, LAAs, and Receptionists to provide feedback, support, and discuss ongoing development.
  • Manage the annual performance evaluation process for Team Leads, LAAs, and Receptionists, collaborating with the Senior Legal Support Services Manager and HR to ensure fairness and consistency.
  • Communicate compensation updates, including salary increases, bonuses, and benefits changes.
  • Develop and implement training and development plans when necessary, providing resources and ongoing support to help employees succeed.
  • Encourage continuous learning by collaborating with the Senior Legal Support Services Manager to identify training needs, promote professional development opportunities, and support employee and team growth.
  • Recognize and celebrate achievements, fostering a culture of recognition and motivation.
• Recruitment & Onboarding/Offboarding (15%)
  • Collaborate with HR to oversee the recruitment process for LAA and Receptionist positions, ensuring a seamless and inclusive hiring process.
  • Develop a pipeline for LAA roles, proactively identifying and engaging potential candidates to ensure a strong talent pool for current and future openings.
  • Ensure cultural and operational fit in new hires by participating in interviews and supporting the selection process.
  • Facilitate onboarding for new team members, ensuring they are well integrated into the team and receive appropriate support and training.
  • Facilitate offboarding processes for departing employees, ensuring smooth transitions and acting on any exit interview feedback to improve team dynamics and retention efforts.
• General and Administrative (5%)
  • Provide leadership and direction to the Team Leads, LAAs, and Receptionists, ensuring they are equipped to perform at their best.
  • Collaborate with other departments to ensure the LAA function is aligned with broader goals.
  • Perform other duties as assigned.

Required Education & Experience

• Four‑year college degree or post‑high‑school training in the legal industry (Legal Secretary or Paralegal Certificate) preferred.
• At least 2‑4 years of prior management or supervisory experience in a professional services environment, with a focus on employee relations, development, and team dynamics.

Preferred Education & Experience

• Law firm experience.

Competencies

• Strong verbal and written communication skills.
• Self‑motivated with excellent organizational skills and attention to detail.
• Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast‑paced and dynamic environment.
• Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
• A team player who motivates and educates other team members.
• Regular and predictable attendance is an essential function of the position.

Supervisory Responsibility

This position has supervisory responsibilities.

Travel

Minimal travel required, as necessary.

Work Environment & Physical Demands

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee will work in a fast‑paced office environment that may require additional hours to complete work. Physical demands include seated work, use of hands and fingers, occasional standing, walking, reaching, stooping, kneeling, crouching, and occasional lifting of up to 10 pounds, and occasionally up to 25 pounds. Visionary requirements include close vision.

EEO Statement

Stinson LLP is an equal employment opportunity employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Benefits & Compensation

At Stinson LLP, we are committed to the success of our employees. We provide competitive, affordable health and wellness benefits:

• Medical, dental, and vision health plans
• Medical savings accounts
• Firm‑provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services
• Employer‑paid life insurance and AD&DD
• Short‑ and long‑term disability benefits
• Generous paid time off for holidays, vacation, bereavement, jury duty, and paid leave for sick and safe time, parental, and military
• Excellent work‑life programs, including service bonuses, back‑up child, elder, and pet care, and an employee discount program

The salary range for this role is $95,000 – $105,000. The range is provided as an initial approximation at the time of posting and may vary based on the individual’s unique qualifications and experience.