La Crosse Legal Secretary — Flexible, Client-Focused

Management Information Exchange; La Crosse (WI); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Fringe benefits package

Health and dental insurance

Paid time off and holidays

Flexible work arrangements

Job summary

Legal Action of Wisconsin seeks a full-time legal secretary to support attorneys, paralegals, and staff in our La Crosse office. The role centers on client communication, file maintenance, and office operations to ensure efficient service delivery for low-income clients across Wisconsin.

Responsibilities include answering calls, screening inquiries, coordinating referrals, maintaining electronic records, managing supplies, and assisting with data reporting while upholding confidentiality and

Qualifications

• A high school diploma or prior experience in the legal or social service field.
• Excellent technology skills and willingness to develop existing skills in technology such as Internet searching and other web-based work, email, Microsoft Word, Excel, Outlook, Adobe, Google Apps, texting applications, and phone data preservation.
• Highly organized, with the ability to juggle multiple deadlines in a fast-paced work environment.
• Ability to tactfully communicate and work cooperatively with other Legal Action staff, community partners, potential clients, clients, volunteer attorneys, opposing counsel, court staff, and other outside parties.
• Accurately type at least 45 wpm (net without errors.)

Responsibilities

• Client Communication: Screens incoming calls, responds to sensitive and escalated inquiries from clients and visitors, educates clients regarding Legal Action of Wisconsin programs and services.
• Refers calls and inquiries to appropriate staff member for a response. A large portion of the position will be answering the telephone and communication with clients and prospective clients, the courts and opposing counsel.
• Job duties also involve making referrals to other organizations or law firms when appropriate and responding to e-mail and text message correspondence from clients.
• Organization and File Maintenance: maintain client electronic records and assist with case management recordkeeping.
• Office Operation: coordinate and provide administrative support to site staff, track and order office supplies, file, mail, and maintain case files.
• Data Reporting: assist staff with collection and tabulation of project data while maintaining confidentiality of all client information.
• Other: participate in the firm’s race equity alignment and diversity, equity, and inclusion work.

Skills

Excellent technology skills

Highly organized

Effective communication

Typing speed 45 wpm

Team collaboration

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Adobe

Google Apps

Phone data preservation

Job description

Legal Action of Wisconsin seeks a full-time legal secretary to support attorneys, paralegals, and staff in our La Crosse office. The role centers on client communication, file maintenance, and office operations to ensure efficient service delivery for low-income clients across Wisconsin.

Responsibilities include answering calls, screening inquiries, coordinating referrals, maintaining electronic records, managing supplies, and assisting with data reporting while upholding confidentiality and