L3 Technical Support Engineer

Luxoft; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking an experienced IT professional to handle production incidents and service requests. Candidates should have over 4 years of experience, particularly in incident management involving tools like Jenkins and SQL. This role involves significant collaboration with technical teams across various locations to ensure effective issue resolution and communications.

Qualifications

• Overall, the role requires 4+ years of experience in IT systems.
• Experience with Jenkins, Teamcity, SQL, Shell, Git is essential.
• Knowledge of Ansible is a must.

Responsibilities

• Process and resolve production incidents and user queries.
• Conduct root cause analysis using various documentation and logs.
• Communicate with technical teams and clients.

Skills

Jenkins

SQL

Shell

Git

Ansible

Tools

Pega

Kubernetes

Docker

Oracle

Java

JMS

REST API

XML

Job description

Project description

Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope.Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, JMS.Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

SKILLS

Must have

• Overall, the role requires 4+ years of experience and basic knowledge of IT systems.- Experience with Jenkins, Teamcity, SQL, Shell, Git- Experience with Ansible,

Nice to have

- Pega, Kubernetes, Docker, ITIL- Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML