L3 Support Engineer

Virtasant; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A global technology services company seeks L3 support engineers to join their remote team. You'll provide crucial support, manage IT infrastructure including cloud services, and ensure optimal performance for various clients. Ideal candidates have 5+ years of experience and proficiency in Azure and AWS. The role offers flexible PTO and training opportunities on major cloud platforms.

Benefits

Flexible paid time off (PTO)

Training and certification opportunities on AWS, GCP, and/or Azure.

Diverse, multicultural working environment

Qualifications

• 5 years of experience as an engineer.
• Experience with Azure and AWS Cloud Native Services.
• Experience with CI/CD Pipelines (GitLab CI, Azure DevOps).

Responsibilities

• Provide technical support/triage for IT systems and applications.
• Manage and maintain IT infrastructure, including servers and networks.
• Optimize IT performance, availability, and reliability.

Skills

Technical support

Troubleshooting

Cloud services

Infrastructure management

Monitoring and optimization

Tools

Ansible

Terraform

Docker

Azure

AWS

GitLab

ServiceNow

Linux

Job description

About Virtasant

Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.

Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.

The Role

At this time, we are looking for L3 support engineers to join our team and provide support to one of our clients.

Key Responsibilities

• Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications
• Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services
• Manage and maintain deployed applications in Azure including custom and off-the-shelf software and components
• Monitor and optimize IT performance, availability, and reliability
• Coordinate and collaborate with other IT engineering teams and vendors

Qualifications

• At least 5 years of experience as an engineer
• Tech Stack:
• Entra ID and Okta
• Cloud/WAN hub, VPN
• Azure Cloud Native Services
• AWS Cloud Native Services
• Kubernetes/Docker
• GitLab
• PagerDuty
• Ansible, Terraform
• SumoLogic
• Linux
• ServiceNow
• Experience with Ansible, Terraform
• Experience with Azure and AWS Cloud Native Services
• Experience with Docker
• Experience with AWS
• Experience with Python or Java
• Experience with Observability (SumoLogic, Dynatrace, Solarwinds)
• Experience with CI/CD Pipelines (GitLab CI, Azure DevOps)

Our recruitment process

• Recruiter Screen (30 mins)
• Interview 1 - Fit interview w/ HM (30 min)
• Interview 2 - Tech Interview I (45 to 1 hour).
• Interview 3 - Tech Interview II (45 to 1 hour).
  

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Totally remote, full-time (40h/week)
• Must be able to work from 5 PM PST to 1 AM PST (8 AM UTC+8 to 5 PM UTC +8)
• Flexible paid time off (PTO) - After the first 3 months of employment
• Diverse, multicultural working environment
• Training and certification opportunities on AWS, GCP, and/or Azure.