L3 Senior AV Travel Technician

DUNEDIN MS LLC; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Dunedin MS LLC in Dallas, TX seeks a Senior AV Technician to join our global field team. You will install and integrate video-conference and AV equipment across client sites, performing preventive maintenance and on-site diagnostics.

The role requires strong technical knowledge, ability to work independently or in teams, and willingness to travel extensively. Training and development opportunities are available as part of ongoing exposure to the latest VC/AV technologies.

Qualifications

• Minimum 7 years’ experience in a VC/AV role.
• Experience with Cisco, AMX, Crestron, Zoom, Polycom.
• Supervisory / Team Lead experience.
• Willingness to travel extensively.
• Knowledge of IT networks and video wall solutions.

Responsibilities

• Install and configure VC/AV equipment across client sites.
• Perform preventive maintenance checks and diagnostics.
• Lead L1/L2 technicians and schedules.
• Create site surveys and write delivery reports.
• Provide user training on VC/AV systems.
• Follow safety risk assessments and cabling diagrams.

Skills

VC/AV installations

Team leadership

Cabling and wiring

Client training

Project coordination

Tools

Cisco

AMX

Crestron

Extron

Kramer

Biamp

Polycom

Zoom

Job description

JOB DESCRIPTION

Summary/Objective:

The L3 Senior AV Technician will be an integral part our global field technician team, offering freedom and flexibility as well as a different working environment most days. Working across a number of different client sites you will use your engineering skills and technical knowledge to install and integrate video-conference and AV equipment, as well as completing preventative maintenance checks, diagnosis and repair.

Essential Functions:

• Installation and configuration of a wide range of video conferencing (VC) and integrated audio and video equipment including Cisco, Zoom, Polycom, Digital signage, IPTV, SMART Board, projection, audio, room controllers and monitoring systems, Crestron, AMX, Extron, Kramer, ClearOne, Biamp
• Technical skills and understanding of VC solutions and IT network infrastructures
• Participate in full installation process encompassing everything from the soldering of cables / connectors to the integration of a full Crestron / AMX presentation boardroom with video conference kit. Ability to work on own or as part of an installation team
• Ability to complete all cabling installations requirements (soldering, crimp, cable pulls, terminations, etc.)
• Knowledge of video wall and controller options
• Understanding of rack building and wiring
• Code upload, configuration, fault finding and onsite diagnostics and technical checks
• Ability to follow cable schedules, risk and method statements and understand cabling diagrams
• Provide training and client support to users in the operation of VC and AV systems
• Conducting audits, writing reports, and completing delivery site surveys
• Working with and potential management of teams and schedules
• Engineering health and safety training (including risk assessments) and knowledge

Competencies:

• Mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
• Excellent communication and organizational skills with the ability to priorities an often-conflicting workload
• Innovative, with the ability to implement problem solving initiatives
• Flexibility regarding working hours and willing to travel extensively
• High level of professionalism and customer awareness
• This role offers the opportunity to participate in on-going training and development to keep you up to date with the latest technologies in the Video Conferencing and AV market

Supervisory Responsibility:

Supervision of L1 and L2 Technicians and Team Lead responsibilities, including sign off.

Work Environment:

Varies depending on client site.

Physical Demands:

Physically fit, lifting required.

Position Type/Expected Hours of Work:

Project-based, 40 hours per week.

Travel:

Flexibility and the ability to travel is an essential part of this role.

Required Education and Experience:

• Have a minimum of 7 years’ experience in a similar position
• Technical knowledge and proven install experience of VC and AV solutions including (but not restricted to) Cisco, AMX, Creston, Microsoft, Zoom, Polycom
• Supervisory / Team Lead experience

Preferred Education and Experience:

Brand experience and qualifications in the following is desirable but not essential: digital media signage applications (Cisco, Samsung, Tripleplay, Signage Live, Appspace), Codian MCU, CTM, ClearOne, Extron, Lifesize, CTS Infocomm Qualified (CTS-I and CTS-D), AMX Qualified (CTS-I and CTS-D), Tandberg and Biamp qualified.

Additional Eligibility Qualifications:

• Full clean driving license
• US Passport/Work Authorization/Clean Background Check/E-verify