L3 Engineer - USA

Zazz; Nashville (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

ZAZZ in Nashville, TN seeks a Senior L3 Engineer to lead client projects across cloud, identity, and security. This senior technologist manages escalations, coordinates hardware dispatch from the Franklin, TN office, and drives project success end-to-end.

You will mentor junior engineers and shape core delivery practices while collaborating with cross-functional teams. The role emphasizes hands-on technical leadership, rigorous security posture, and proactive delivery in a fast-paced

Qualifications

• Experience across cloud providers (Azure/AWS/GCP).
• Strong identity and access management familiarity (Okta, Entra ID).
• Proficient with Office 365 and Google Workspace.
• Experience with RMM/MDM tools and scripting (PowerShell, Bash).
• Strong mentoring, leadership, and client communication skills.

Responsibilities

• Lead execution of client projects from planning through cutover and migrations.
• Build and follow project plans, runbooks, and cutover checklists; report status to leadership.
• Support SOW scoping and technical estimates for new work.
• Own L3 escalations from the service desk and drive resolution.
• Troubleshoot complex issues across OS, apps, networks, identity, and email flow.
• Mentor L1/L2 engineers and develop SOPs, KBs, and automation.
• Coordinate hardware procurement and delivery through the Franklin, TN office.
• Document configurations to support security, compliance, and audit needs.

Skills

Ownership of problems

Mentoring

Communication

Time management

Client interaction

Tools

Azure

AWS

GCP

Okta

Entra ID

Cisco Duo

Office 365

Google Workspace

PowerShell

Power BI

RMM

MDM

Node.js

Job description

Nashville, United States | Posted on 10/13/2026

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you'll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan - we've partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You'll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech!

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

Job Description

Role Summary

The L3 Engineer is the senior technical resource on the Zazz managed services team. This role leads the execution of client projects, owns the resolution of escalated service desk tickets, and runs procurement and delivery of hardware assets through the Franklin, TN office. The L3 Engineer works across cloud, identity, infrastructure, security, and end-user platforms, and is the escalation point for L1 and L2.

Key Responsibilities

Project Execution

• Lead execution of client projects from planning through cutover and handoff, including email, data, server, domain, and DNS hosting migrations.
• Build and follow project plans, runbooks, and cutover checklists, and report status to the Director of Operations.
• Support SOW scoping and technical estimates for new project work.

Escalations and Service Desk Support

• Own L3 escalations from the service desk, driving each to resolution and documenting root cause.
• Troubleshoot complex issues across operating systems, applications, networks, identity, and email flow.
• Mentor L1 and L2 engineers and turn recurring escalations into SOPs, knowledge base articles, and automation.

Hardware Procurement and Delivery (Franklin Office)

• Enable procurement, receiving, staging, configuration, and delivery of client hardware assets through the Franklin, TN office.
• Keep asset records accurate and aligned with client contracts and the PSA.
• Coordinate with vendors, distributors, and the Director of Operations on orders, lead times, and delivery.

Security and Compliance

• Deploy and maintain EDR/XDR, SIEM, MDM, email security, and identity security tooling for clients.
• Implement controls that support client compliance requirements, and document configurations as audit evidence.

Technical Requirements

Deep, hands-on experience across the following areas:

Cloud and Identity

• Azure, AWS, and GCP
• Active Directory, Entra ID, Okta, and Cisco Duo
• Office 365 and Google Workspace
• Identity and email standards: SCIM, DKIM, DMARC, and SPF

Servers, Endpoints, and Management

• Windows Server and Linux Server
• macOS and Windows desktop operating system support and troubleshooting
• RMM and MDM tools
• Terminal Services and RDP
• Desktop application support

Security

• EDR/XDR and SIEM tools
• Email security and identity security

Networking

• Routing, switching, firewalls, Wi-Fi, and PoE
• VPN, DNS, DHCP, and subnetting
• Email flow: SMTP, MAPI, POP3, and IMAP

Business and Data Platforms

• ERP and CRM systems
• EMR and EHR systems
• Power BI and other data analytics tools

Migrations

• Email, data, server, domain, and DNS hosting migrations

Scripting

• PowerShell, CMD, and Bash
• Light Java or Node.js is helpful

Compliance Knowledge

Familiarity with HIPAA, HITRUST, CMMC, NIST, ISO, GDPR, and PCI DSS, and the ability to apply them to client environments.

Core Competencies

• Ownership of complex problems through resolution
• Clear written and verbal communication with clients and internal teams
• Mentoring and technical leadership
• Time management across projects and escalations

Success Measures (first 12 months)

• L3 escalations resolved within SLA with documented root cause.
• Assigned projects delivered on scope, schedule, and success criteria.
• Franklin office hardware procurement and delivery running on a repeatable, documented process.
• Recurring escalations converted into SOPs, KB articles, or automation.
• L1 and L2 engineers show measurable growth through mentoring