L1 Technician

NTT DATA; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as an L1 Technician, where your expertise in Windows/Linux platforms and cloud administration will shine. This role offers the chance to work in a dynamic environment, supporting diverse cloud platforms and ensuring top-notch customer service. With a commitment to innovation and excellence, this company values your growth and encourages you to develop your skills further. If you're passionate about technology and eager to make a difference in a global company, this opportunity is your gateway to a rewarding career.

Qualifications

• Strong technical knowledge in Windows/Linux platforms and networking.
• Experience in cloud administration and troubleshooting.

Responsibilities

• Provide technical support for cloud platforms and operating systems.
• Perform patching, maintenance, and troubleshooting tasks.

Skills

Windows/Linux platforms

Backup operations

Patching and Activation

Network components (DNS, DHCP, TCP)

Powershell/Shell scripting

Python

Ansible

ITSM/ITIL processes

Cloud computing

Azure

Education

3+ years of operational experience

3+ years of OS/Cloud experience

Experience in a 24/7 production support model

Job description

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L1 Technician to join our team in Remote, Karnātaka (IN-KA), India (IN).

Preferred Experience

1. Level 1 Technical knowledge of Windows/Linux platforms, including backup operations, patching, activation, and network components (DNS, DHCP, TCP). Willingness to develop strong competencies in operating system platform support. Knowledge of PowerShell/Shell scripting, Python, or Ansible is a plus. Understanding of ITSM/ITIL processes and certification is advantageous. Good communication skills. Knowledge of cloud computing, basic networking, and storage principles. Azure experience is a plus.
2. Cloud and OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work across multiple cloud platforms.
3. Experience in scripting and automation using PowerShell/Shell.
4. Passion for delivering timely and outstanding customer service.
5. Strong written and oral communication skills for internal and external customers.

Basic Qualifications

1. 3+ years of overall operational experience.
2. 3+ years of OS/Cloud experience.
3. 3+ years of experience in a diverse cloud support environment within a 24×7 production support model.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and AI, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, which invests over $3.6 billion annually in R&D to help organizations and society confidently and sustainably transition into the digital future. Visit us at us.nttdata.com

We are committed to accessibility. If you need assistance with the application process or have accessibility requests, please contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more details, see our EEO Policy, EEO rights, and Pay Transparency.

About the company

Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.