L1 Data Center Technician

Insight Global; New Haven (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Global is seeking a Data Center Operations Technician to support day-to-day operations across multiple CT data centers. You will perform rack and stack, server installations, and cabling while coordinating with network teams and vendors.

You will monitor CRAC/UPS systems, read facility alarms, manage tickets in ServiceNow, and assist with maintenance activities in secured environments. Equal opportunity employer.

Qualifications

• 1+ year of hands-on data center operations experience.
• Experience with rack and stack, server installation, and data center hardware.
• Familiarity with copper/IP and fiber cabling; CRAC and UPS systems.
• Ability to read and monitor facility alarms and temperature.
• Experience creating and managing support tickets (ServiceNow).
• Basic servers and networking knowledge; Windows OS.
• CCNA certification required or in progress.

Responsibilities

• Support day-to-day data center operations across multiple locations.
• Perform rack and stack, server installations, and cabling.
• Monitor CRAC/UPS systems and temperature alarms.
• Create and manage support tickets (ServiceNow).
• Coordinate with network teams and third-party vendors.
• Escort vendors in secured data center environments.
• Oversee maintenance activities.

Skills

Data center operations

Rack and stack

Server installation

Networking basics

Ticket management

Windows

Education

CCNA certification

Tools

ServiceNow

Sunbird

Power IQ

Job description

Job Description

Insight Global is seeking a Data Center Operations Technician for a top enterprise client in CT. This candidate will support day-to-day operations across multiple data center locations, handling rack and stack activities, server installations, copper and fiber cabling, PDU installations, infrastructure monitoring, and ticket management. The technician will also coordinate with network teams and third-party vendors, oversee maintenance activities, and escort vendors within secured data center environments. This is a great opportunity for someone with foundational data center experience who wants to expand their hands‑on exposure to networking, critical infrastructure, and enterprise data center operations.

Skills and Requirements

• 1+ year of relevant experience within hands‑on Data Center Operations
• Experience with rack and stack, server installation, and general data center hardware
• Cabling experience with both copper/IP and fiber channel/fiber cabling
• Familiarity with CRAC units and UPS systems
• Ability to read/monitor facility or fiber protection boards, including temperature and alarm conditions
• Experience creating and managing support tickets
• Working understanding of servers and networking
• Windows
• ServiceNow (SNOW) ticketing experience
• Sunbird experience
• Power IQ experience for data center asset management, visualization, and heat mapping
• CCNA + certification

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].