Insurance Technician 3 (IT 3 Non-Perm)
State of Washington
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Benefits offered by this job
Job summary
State of Washington invites applications for the Insurance Technician 3 (IT3 Non-Perm) role in the Producer Licensing Unit. Based in Tumwater, you will review insurance license applications, research licensing issues, and provide guidance to applicants, licensees, and stakeholders to ensure compliant licensing actions.
You will troubleshoot electronic licensing transactions, document decisions in agency systems, and support customer‑facing licensing processes with accuracy and professionalism.
Qualifications
- Two years as Insurance Tech 1 with one year of clerical/customer service experience, OR one year as Insurance Tech 2 with one year of clerical/customer service experience, OR four years of clerical/office support/customer service experience providing guidance on processes and regulations.
Responsibilities
- Review and evaluate insurance license applications for completeness and compliance with laws and licensing requirements.
- Research licensing issues and determine appropriate actions (issue, decline, reinstate, refer for review).
- Provide guidance and technical assistance regarding licensing requirements, processes, exams, continuing education, and licensure status.
Skills
Education
Job description
This recruitment will remain open until October 23, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on September 30, 2026. It is in the applicant’s best interest to submit materials as soon as possible.
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician 3 (IT3 Non-Perm) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.
Are you a detail-oriented professional who enjoys solving problems, researching complex questions, and helping people navigate regulatory requirements? Do you take pride in making thoughtful decisions, communicating clearly, and providing excellent customer service? If so, the Insurance Technician 3 role may be a great opportunity to put your skills to work protecting consumers and supporting the fair and efficient regulation of Washington’s insurance industry.
As an Insurance Technician 3 in the Producer Licensing Unit, you will play an important role in the Office of the Insurance Commissioner’s mission to protect consumers, the public interest, and our state’s economy. You will review and evaluate insurance license applications, research licensing issues, determine whether applicants meet regulatory requirements, and ensure licensing actions are accurate, timely, and consistent with state laws and regulations.
This position offers a dynamic mix of analysis, research, decision-making, and customer service. You will work with applicants, licensees, insurers, industry representatives, consumers, and other regulatory agencies, providing authoritative guidance on licensing requirements and helping customers understand complex processes. You will also troubleshoot electronic licensing transactions, investigate failed or denied transactions, identify appropriate solutions, and document your work in agency systems.
We’re looking for someone who brings sound judgment, strong attention to detail, excellent communication skills, and a commitment to customer service. The ideal candidate is curious, organized, adaptable, and comfortable researching information, interpreting regulations, explaining complex requirements clearly, and making fair, well-informed decisions.
If you enjoy meaningful work, solving problems, and helping ensure that insurance professionals meet the requirements designed to protect the public, this could be an excellent opportunity to make a difference.
This is a Washington General Service position. The monthly salary range for this position is $3,827.00 - $4,980.00.
This is a non-permanent position with an anticipated end date of 3/31/2027 (6‑month duration from start date).
- Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
- Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
- Wellness programs: Invest in your well‑being with on‑site resources and initiatives.
- Work‑life balance: Flexible schedules with telework opportunities.
- Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
- Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
- Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
- And more! Explore our website for additional benefits: https://www.insurance.wa.gov
- Review and evaluate insurance license applications for individuals and business entities to determine completeness and compliance with applicable laws, regulations, and licensing requirements.
- Research complex licensing issues and use sound judgment to determine appropriate actions, including issuing, declining, reinstating, or referring applications for additional review.
- Provide authoritative guidance and technical assistance to applicants, licensees, insurers, consumers, and other stakeholders regarding licensing requirements, processes, examinations, continuing education, and licensure status.
- Analyze and resolve electronic licensing transactions submitted through the National Insurance Producer Registry (NIPR), researching failed or denied transactions and implementing appropriate corrective actions.
- Communicate clearly and professionally through telephone, email, written correspondence, and occasional in‑person interactions, adapting information to a variety of audiences.
- Maintain accurate and confidential licensing records and document decisions, actions, and resolutions in agency systems.
- Identify opportunities to improve customer service and licensing processes by analyzing customer feedback and contributing to process updates, training materials, and program projects.
- Apply laws, regulations, policies, and procedures fairly and consistently while demonstrating professionalism, integrity, accountability, and a strong commitment to consumer protection.
- Two (2) years as an Insurance Tech 1, including one (1) year of clerical and customer service experience.
- OR -
- One (1) year as an Insurance Tech 2, including one (1) year of clerical and customer service experience.
- OR -
- Four (4) years of clerical, office support, and/or customer service* experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations or similar. Clerical and customer services experience includes duties such as answering multi‑line phone calls, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping electronic records, data entry, processing mail, managing supply inventories, monitoring emails, managing schedules or calendars in an office setting.
- Basic skill level in Word, Excel, and Outlook.
- Intermediate or above skill level in Excel, Word, and Outlook.
- Associate degree or higher.
- Insurance related certification(s) and/or designation(s).
- Experience reviewing, analyzing, and evaluating professional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.
- Experience researching, analyzing, and responding clearly and effectively to written or oral inquiries regarding professional licensing, processes, or statutory/regulatory compliance.
- Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.
- A degree in public administration, social work, public health, business administration, or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.
Cover Letter: Required
Resume: Required
- This position is represented by the Washington Federation of State Employees (WFSE).
- Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
- State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with IT3_2026-07958 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
- The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well‑being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rated basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rated basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
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