L&D Program Operations Manager

Engineering Management Institute, Corp.; Midland Park, Northern (NJ, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Life insurance

Paid time off

Fully remote

Collaborative team

Job summary

Engineering Management Institute (EMI) is seeking an L&D Program Operations Manager to coordinate and drive the successful execution of client engagements and cross-functional projects in a fully remote, full-time role reporting to the COO. This position emphasizes ownership of programs, timelines, and outcomes while not being a people-manager role.

You will translate commitments into actionable plans, maintain timelines and documentation, and collaborate with EMI leaders to optimize

Qualifications

• Enjoy creating structure and clarity around complex or evolving projects.
• Are highly organized and naturally think several steps ahead.
• Communicate clearly and professionally with clients and internal teams.

Responsibilities

• Coordinate client engagements and cross-functional projects from planning through execution.
• Maintain project timelines, trackers, milestones, deliverables, and documentation.
• Translate client commitments and project requirements into clear, actionable plans.
• Coordinate responsibilities and deadlines across internal teams.
• Proactively identify dependencies, risks, bottlenecks, and resource needs.
• Communicate with clients regarding scheduling, timelines, milestones, and operational needs.
• Partner with the COO, CEO, and EMI leaders on resource planning and escalations.
• Help strengthen EMI's processes and systems to manage its work.

Skills

Project coordination

Cross-functional coordination

Client communication

Remote work

Ownership

Job description

Keeping People, Priorities, and Projects Aligned

L&D Program Operations Manager | Full-Time | Fully Remote

Are you someone who enjoys bringing structure to complex projects, connecting the dots across teams, and making sure important details don’t fall through the cracks?

Engineering Management Institute (EMI) is seeking an L&D Program Operations Manager to help coordinate and drive the successful execution of our client engagements and cross-functional projects.

In this role, you’ll work directly with clients and team members across EMI to coordinate timelines, milestones, resources, and deliverables -helping turn commitments into clear, actionable plans and keeping projects moving forward.

This is a full-time, fully remote individual contributor role reporting directly to our Chief Operating Officer (COO). While the title reflects ownership of program and client operations, this is not a people-management position. It’s an opportunity for an experienced project and operations professional to take meaningful ownership of client engagements, strengthen how we manage our work internally, and play an important role in delivering an exceptional experience for EMI’s clients.

Coordinate client engagements and cross-functional projects from planning through execution.

02

Maintain project timelines, trackers, milestones, deliverables, and documentation.

03

Translate client commitments and project requirements into clear, actionable plans.

04

Coordinate responsibilities and deadlines across internal teams.

05

Proactively identify dependencies, risks, bottlenecks, and resource needs before they become larger issues.

06

Communicate directly with clients regarding scheduling, timelines, milestones, and operational needs.

07

Partner with the COO, CEO, and other EMI leaders on resource planning, escalations, and complex project needs.

08

Help strengthen and improve the processes and systems EMI uses to manage its work.

You May Be a Great Fit If You…

• Enjoy creating structure and clarity around complex or evolving projects
• Are highly organized and naturally think several steps ahead
• Are comfortable coordinating work across multiple people, priorities, and deadlines
• Communicate clearly and professionally with both clients and internal team members
• Are comfortable speaking up, asking questions, and escalating risks or concerns when something needs attention -even when the conversation may be difficult
• Know when to independently move something forward and take ownership of next steps
• Thrive in a small, growing organization where priorities can evolve and processes are still being built
• Are energized by opportunities to create, strengthen, and improve structure as the organization grows
• Enjoy identifying inefficiencies and finding better ways to organize work
• Are comfortable working independently in a fully remote environment
• Bring experience in project management, program coordination, operations, professional services, or a related area

Why Join EMI?

EMI is a fully remote organization focused on helping AEC professionals grow as project managers and leaders. Our team works collaboratively across functions to serve clients, improve our programs, and continuously strengthen how we operate.

As a full-time EMI employee, benefits include:

• Company-paid employee-only medical, dental & vision coverage
• 401(k) with company matching
• Life insurance
• Paid time off
• Fully remote work
• A small, collaborative team where your contributions have visible impact

Help Us Deliver an Exceptional Client Experience

If you enjoy bringing order to complex projects, keeping people and priorities aligned, and taking ownership of the details that help great work get delivered, we’d love to hear from you.