L&D Program Manager (IC Development)

University of California, San Francisco; San Francisco (CA); On-site; USD 110,000 - 165,000; Full time

Job summary

The L&D Program Manager (Individual Contributors) at the University of California, San Francisco designs, implements and manages comprehensive, organization-wide career development and skill-building initiatives for all non-people-manager employees. The role focuses on creating high-impact programs that help individuals build meaningful, long-term careers at UCSF.

Working with HR Business Partners, department leaders, and subject matter experts, the Program Manager develops competency

Qualifications

• Bachelor’s degree in Organizational Development, Adult Learning, Industrial/Organizational Psychology, Human Resources, Communications, or a related field.
• 5+ years of directly related experience in talent development, instructional design, executive or group facilitation, and enterprise learning program management.
• Career Development & Pathways Expertise: understanding non-linear career navigation and competency models.
• Consultative & Diagnostic Capability: ability to identify root-cause skill gaps and translate needs into learning solutions.
• Facilitation & Coaching skills with ability to engage diverse non-management audiences.
• Instructional Design & Adult Learning: knowledge of adult learning theory and curriculum design.
• Data-Driven & Analytical Mindset: define KPIs and evaluate program ROI.
• Stakeholder & Relationship Management: collaborate across HR and cross-functional teams.

Responsibilities

• Design and manage organization-wide career development and skill-building initiatives for all non-people-manager employees.
• Identify core competencies, future-oriented skills and growth behaviors; build structured learning journeys and toolkits.
• Drive employee engagement, retention, and internal mobility; ensure career growth frameworks align with UCSF mission and values.
• Collaborate with HR Business Partners, department leaders, and SMEs to align frameworks with organizational needs.

Skills

Talent development

Instructional design

Facilitation

Coaching

Stakeholder management

Data-driven mindset

Education

Bachelor's degree in related field

Job description

Job Summary

The L&D Program Manager (Individual Contributors) designs, implements and manages comprehensive, organization-wide career development and skill-building initiatives for all non-people-manager employees across UCSF. The primary focus of this role is to establish high-impact career development programs that empower individual contributors to build meaningful, long-term careers at UCSF and thrive in their current roles.

Job Description

Job Summary

The L&D Program Manager (Individual Contributors) designs, implements and manages comprehensive, organization-wide career development and skill-building initiatives for all non-people-manager employees across UCSF. The primary focus of this role is to establish high-impact career development programs that empower individual contributors to build meaningful, long-term careers at UCSF and thrive in their current roles.

By identifying core competencies, future-oriented skills, and critical growth behaviors, the Program Manager builds structured learning journeys, toolkits, and interactive experiences that drive employee engagement, retention, and internal mobility. Working closely with HR Business Partners, department leaders, and subject matter experts, this role ensures career growth frameworks align with UCSF’s organizational mission, values, and evolving operational needs.

Department Overview

The Learning and Leadership Development team is part of UCSF’s Human Resources function. UCSF HR has a mission of attracting, developing and retaining outstanding and diverse people with a vision of being a strategic and trusted partner empowering the UCSF Health community to leverage their talents. Human Resources is committed to providing an outstanding customer experience, leading workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization.

Qualifications

• Bachelor’s degree in Organizational Development, Adult Learning, Industrial/Organizational Psychology, Human Resources, Communications, or a related field; or an equivalent combination of education and experience.
• 5+ years of directly related experience in talent development, instructional design, executive or group facilitation, and enterprise learning program management. End-to-End L&D Program Management: Proven track record of designing, building, and launching enterprise career development or individual contributor programs from zero-to-one in a complex, matrixed environment (higher education or healthcare experience strongly preferred).
• Career Development & Pathways Expertise: Deep understanding of non-linear career navigation, individual contributor competency models, skill-mapping frameworks, and modern professional development practices.
• Consultative & Diagnostic Capability: Strong client-facing intake and organizational diagnostic skills, with the ability to ask probing questions, identify root-cause skill gaps across diverse job families, and translate business needs into targeted learning solutions.
• Facilitation & Coaching Skills: Exceptional group facilitation, presentation, and individual/group coaching skills, with demonstrated ability to engage diverse non-management audiences, manage group dynamics, and foster psychological safety.
• Instructional Design & Adult Learning: Deep knowledge of adult learning theory, curriculum design, behavioral change models, and practical instructional design frameworks tailored to professional skill-building and self-directed learning.
• Data-Driven & Analytical Mindset: Ability to define key performance indicators (KPIs), analyze qualitative and quantitative evaluation metrics (e.g., participation, mobility, skill adoption), and articulate program ROI and impact to executive stakeholders.
• Stakeholder & Relationship Management: Excellent interpersonal and partnership skills with a demonstrated ability to collaborate effectively across HR, Inclusion leads, department managers, and cross-functional teams.

Preferred

• Advanced degree in Organizational Development, Adult Learning, HRD, or Business Administration (MBA).
• Coaching: ICF Associate Certified Coach (ACC), Professional Certified Coach (PCC), or equivalent recognized coaching credential.
• Learning & Development: Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or Senior Professional in Human Resources (SPHR/SHRM-SCP).
• Leadership & Assessment Instruments: Certified in accredited psychometric/leadership assessments (e.g., DiSC, MBTI, Enneagram, Hogan, 360-degree feedback tools, Crucial Conversations, etc.) or instructional design methodology).

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html