L&D Facilitator III

ICONMA; Mount Laurel Township (NJ); Remote; USD 65,000 - 85,000; Full time

Job summary

A prominent Banking company is seeking an L&D Facilitator III for a remote role. The position will involve supporting training for a newly established business within the US Contact Center, developing key training content, and utilizing virtual classroom tools. The ideal candidate will have strong facilitation skills and call center experience, with significant opportunities for professional growth and health benefits.

Benefits

Health Benefits

Referral Program

Growth and advancement opportunities

Qualifications

• Experience with virtual classroom applications such as Adobe Connect and Teams.
• Strong facilitation skills for both in-person and virtual settings.
• Call center experience preferred along with LMS familiarity.

Responsibilities

• Support and facilitate training for a new business in the US Contact Center.
• Develop technical and customer service training content.
• Focus on learning systems throughout a 19-20 day program.

Skills

Virtual classroom applications experience

Facilitation skills

LMS experience

Call center experience

Knowledge of customer service

Job description

Our Client, a Banking company, is looking for a L&D Facilitator III for their remote location.

Responsibilities:

1. Support project and facilitate necessary training for a newly created business within the US Contact Center (USCC).
2. Develop training content including technical systems, procedures, customer service, and client culture.
3. Focus on learning systems and procedures during the initial 19-20 day program.

Requirements:

1. Experience with virtual classroom applications (e.g., Adobe Connect, Teams).
2. Facilitation skills for in-person and virtual settings.
3. LMS experience.
4. Call center experience (agent and/or facilitation) is strongly preferred.
5. Knowledge of call center functions, customer authentication, and delivering excellent service.

Why Should You Apply?

• Health Benefits
• Referral Program
• Growth and advancement opportunities

As an equal opportunity employer, ICONMA supports and encourages all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, ethnicity, national origin, age, disability, political affiliation, genetics, marital status, veteran status, or any other protected characteristic under law.