KYC Quality Assurance Lead, Digital Asset Banking

Insight Global; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global is seeking a KYC Quality Assurance Lead for a Digital Asset Banking client in Phoenix, AZ. You will establish and oversee the QA program for AML/KYC onboarding, due diligence, and ongoing monitoring to ensure regulatory alignment and audit readiness.

The role partners with Compliance, Operations, and Product to strengthen controls, reduce findings, and drive data quality across high-risk client segments including fintech/digital assets.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• 10+ years of AML/KYC, compliance, or control testing experience.
• Experience with CIP, CDD, and EDD and KYC file reviews.
• Experience supporting regulatory examinations or audits.
• Knowledge of BSA/AML, OFAC, and sanctions.

Responsibilities

• Design, implement, and maintain a formal AML/KYC QA program.
• Execute risk-based QA testing of onboarding and KYC files.
• Develop QA methodologies, testing scripts, and scoring frameworks.
• Identify control gaps and remediation needs; track corrective actions.
• Support audits and regulatory examinations; maintain auditable docs.
• Provide QA reporting including pass rates, error trends, and KPIs.

Skills

AML/KYC expertise

QA/testing leadership

Regulatory knowledge

Root cause analysis

Documentation accuracy

Education

Bachelor’s degree in Business/Finance/Accounting

Job description

Job Description

The KYC Quality Assurance Lead is a first line of defense control role responsible for establishing, executing, and enhancing the quality assurance and control testing framework across onboarding, due diligence, and ongoing monitoring activities within Digital Asset Banking.

This position ensures that client onboarding and lifecycle management activities are conducted in accordance with Bank policies, BSA/AML regulatory requirements, and internal risk appetite. The role partners closely with Financial Crimes Compliance, Operations, and business stakeholders to identify control deficiencies, support remediation efforts, and maintain an audit- and exam-ready operating environment.

• Design, implement, and maintain a formal AML/KYC QA program covering:
  • oCustomer Identification Program (CIP)
  • oCustomer Due Diligence (CDD)
  • oEnhanced Due Diligence (EDD)
  • oOngoing monitoring and periodic review processes
• Execute risk-based QA testing of onboarding and KYC files to assess completeness, accuracy, and adherence to policy and regulatory requirements
• Develop and maintain QA methodologies, testing scripts, and scoring frameworks
• Identify control gaps, documentation deficiencies, and process inconsistencies through QA reviews
• Perform root cause analysis and partner with stakeholders to develop corrective action plans
• Track remediation activities and ensure timely resolution of issues, including audit and regulatory findings
• Support prevention of repeat findings through control enhancement and process standardization
• Develop and deliver QA reporting and metrics, including:
  • oQA results and pass rates
  • oError trends and systemic issues
  • oProcess quality indicators
• Maintain complete and auditable documentation of QA activities
• Support internal audit reviews, regulatory examinations, and FCC oversight activities
• Ensure onboarding and monitoring activities align with:
  • oBank policies and KYC standards
  • oBSA/AML, OFAC, and sanctions requirements
• Partner with FCC and business stakeholders to incorporate regulatory updates into QA frameworks
• Support development and maintenance of procedures, job aids, and control documentation
• Act as the primary QA liaison between DAG (1LOD) and FCC (2LOD)
• Partner with Operations, Product, and Technology teams to improve data quality, workflow efficiency, and control execution
• Provide feedback to onboarding and relationship teams to enhance documentation quality and process consistency
• Identify opportunities to enhance onboarding quality, reduce rework, and improve operational efficiency
• Support training initiatives based on QA findings and control themes
• Promote a culture of strong risk management and control discipline

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• Bachelor’s degree in Business, Finance, Accounting, or related field
• 10+ years of experience in AML/KYC, compliance, or control testing within a regulated financial institution
• Demonstrated experience in KYC file reviews, including CIP, CDD, and EDD
• Experience supporting regulatory examinations, internal audits, or control remediation efforts
• Strong knowledge of:
  • oBSA/AML regulatory framework
  • oKYC requirements (CIP, CDD, EDD)
  • oOFAC and sanctions compliance
• Strong analytical and problem-solving skills, including root cause analysis
• High attention to detail and documentation accuracy
• Experience supporting high-risk client segments, including fintech or digital asset businesses
• Familiarity with real-time or high-velocity transaction environments
• Professional certifications such as CAMS or CRCM is preferred