KYC Program Manager

Meta; Washington (District of Columbia); On-site; USD 94,000 - 139,000; Full time

Job summary

Meta seeks a Program Manager to design, implement, and manage Know Your Customer (KYC) compliance programs across its payments and financial services ecosystem. You will drive onboarding controls, identity verification, and due diligence, partnering with Legal, Engineering, Product, and Operations to close gaps and scale processes.

You will translate regulatory requirements into operational procedures, track KPIs, and prepare for regulatory examinations.

Qualifications

• 3+ years of experience in compliance program management, regulatory operations, or related function in financial services, fintech, or tech with payment/financial products
• Experience managing cross-functional projects with both technical and non-technical stakeholders
• Experience translating regulatory or policy requirements into operational procedures, controls, or technical specs
• Experience with KYC, customer onboarding, due diligence, identity verification, risk, or compliance frameworks and their operational implementation
• Experience designing and operating model monitoring, testing, or attestation frameworks and producing audit- or regulator-ready evidence
• Proficiency in data analysis and techniques (SQL) to perform root cause analysis and inform processes redesign

Responsibilities

• Manage and support execution of KYC program initiatives across Meta's payments and financial services products
• Monitor KYC program health by tracking KPIs, identifying control gaps, and escalating risks
• Collaborate with Engineering, Product, Legal, and Operations to design scalable KYC controls and onboarding processes
• Translate regulatory requirements into clear procedures and technical specifications for cross-functional partners
• Drive process improvements to increase efficiency, accuracy, and scalability of KYC workflows
• Develop and maintain program documentation including policies and control inventories
• Support regulatory examinations, audits, and reviews by preparing documentation and tracking remediation
• Collaborate with data and analytics teams to build reporting and monitoring for KYC performance
• Communicate program status and risks to stakeholders and leadership

Skills

Cross-functional project management

Regulatory operations

KYC and onboarding workflows

Identity verification

Regulatory frameworks

Data analysis (SQL)

Tools

SQL

Job description

Meta is seeking a Program Manager to support the design, implementation, and ongoing management of Know Your Customer (KYC) compliance programs within Meta's financial services and payments ecosystem. In this role, you will help ensure that Meta's customer due diligence, identity verification, and onboarding controls meet applicable regulatory requirements and internal policy standards. You will partner with cross-functional teams including Legal, Engineering, Product, and Operations to identify compliance gaps, drive program improvements, and scale KYC processes as Meta's payments and financial products grow. This is an opportunity to contribute meaningfully to a compliance function that directly supports the integrity and trustworthiness of Meta's financial services offerings.

KYC Program Manager Responsibilities:

• Manage and support the execution of KYC program initiatives, including customer due diligence, enhanced due diligence, and identity verification workflows across Meta's payments and financial services products
• Monitor KYC program health by tracking key performance indicators, identifying control gaps, and escalating risks or issues to appropriate stakeholders
• Partner with Engineering, Product, Legal, and Operations teams to design and implement scalable KYC controls and onboarding processes that meet regulatory requirements
• Translate regulatory requirements and internal policy standards into clear operational procedures and technical specifications for cross-functional partners
• Drive process improvements and operational enhancements that increase the efficiency, accuracy, and scalability of KYC workflows
• Develop and maintain program documentation including policies, procedures, process maps, and control inventories relevant to KYC and customer due diligence obligations
• Support regulatory examinations, internal audits, and compliance reviews by preparing documentation, responding to inquiries, and tracking remediation efforts
• Collaborate with data and analytics partners to build reporting and monitoring capabilities that provide visibility into KYC program performance and risk exposure
• Communicate program status, risks, and outcomes clearly to stakeholders across compliance, legal, and business functions, including periodic updates to leadership

Minimum Qualifications:

• 3+ years of experience in compliance program management, regulatory operations, or a related function within financial services, fintech, or a technology company with payment or financial products
• Experience managing cross-functional projects involving both technical and non-technical stakeholders, with the ability to drive work to completion with limited oversight
• Experience translating regulatory or policy requirements into operational procedures, controls, or technical specifications
• Experience with KYC, customer onboarding, due diligence, identity verification, risk, or compliance frameworks and their operational implementation
• Experience designing and operating model monitoring, testing, or attestation frameworks and producing audit- or regulator-ready evidence
• Proficiency in data analysis and techniques (SQL) to perform root cause analysis and inform process-based redesign

Preferred Qualifications:

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience developing and implementing automation (e.g., performing prompt engineering, benchmarking, launch planning) in a business context
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with BSA/AML regulatory requirements, FinCEN guidance, or international KYC standards applicable to payments or financial services products
• Experience using data analysis or reporting tools to monitor compliance program metrics and surface actionable insights for program improvement
• Experience working with automated identity verification platforms, onboarding tooling, or KYC technology solutions in a fintech or payments environment

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity and Affimitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Accommodations

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

Compensation

$94,000/year to $139,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.