KYC Operations Senior Vice President

Jobtailor; Tampa (FL); On-site; USD 180,000 - 250,000; Full time

Job summary

Citigroup's Know Your Client (KYC) team in Tampa is seeking a senior leader to drive transformation with AI, automation, and analytics to strengthen onboarding, due diligence, and regulatory compliance. You will partner with global KYC management to shape the control environment across people, process, technology and governance, ensuring alignment with policy and regulation.

The role requires 10+ years in AML/KYC, strong leadership and communication, and a proven ability to deliver

Qualifications

• 10+ years of experience in AML/KYC and Wealth Management
• Experience leading transformation initiatives including AI and automation
• Exceptional leadership and influencing skills
• Excellent verbal and written communication with stakeholders at all levels
• Ability to build internal partnerships and lead enterprise-wide change
• Highly analytical with strong attention to detail
• Self-driven, organized, and execution focused
• Collaborative team player with inclusive culture
• Strategic thinker translating problems into actionable solutions

Responsibilities

• Represent the KYC team in forums and senior stakeholder meetings to provide transparency
• Lead transformation initiatives using AI, automation, and analytics to enhance onboarding and due diligence
• Collaborate with Global KYC management to shape strategy and governance of the KYC control environment
• Ensure governance of tasks and processes per internal policy and external regulation
• Partner with Compliance and KYC teams on AML policy interpretation and implementation
• Develop project and training plans related to AML policies and KYC processes
• Assess and manage changes to the KYC control environment from policy, process, and tech changes
• Drive quality improvements in data, control reporting, and metrics for global consistency
• Escalate and report control issues, upholding ethics and safeguarding clients and assets

Job description

Responsibilities

• Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives
• Lead transformation change initiatives by leveraging artificial intelligence, automation, and advanced analytics to enhance client onboarding, due diligence, outreach, and regulatory compliance processes.
• Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance)
• Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation
• Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti‑Money Laundering (AML) policies
• Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes
• Assess and manage changes to the KYC control environment delivered through process, policy and technology change
• Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• 10+ years of relevant experience in AML/KYC and Wealth Management
• Experienced in leading transformation change initiatives, including the integration of artificial intelligence and automation to enhance efficiency and effectiveness.
• Exceptional leadership and influencing skills
• Excellent verbal and written communication skills, with the ability to effectively engage stakeholders at all levels.
• Established ability to build and manage internal partnerships, with a track record of leading and sustaining enterprise-wide change initiatives.
• Highly analytical with strong attention to detail, enabling sound decision-making in complex environments.
• Self‑driven, organized, and methodical, with a strong focus on execution and results.
• Collaborative team player with the ability to foster a positive and inclusive team culture.
• Strategic thinker with a product-oriented mindset; adept at translating problems into actionable solutions and challenging the status quo to drive innovation.