KYC Operations Senior Specialist

City National Bank; Phoenix (AZ); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) matching

Tuition reimbursement

Paid time off

Career development resources

Diversity and inclusion programs

Employee resource groups

Job summary

City National Bank is seeking an Operations Senior Specialist to execute daily operational tasks with accuracy and efficiency. You will support data entry, reporting, document management, and client service while ensuring compliance with policies and regulations.

The role emphasizes handling routine issues, escalating when needed, and contributing to process improvements. A strong attention to detail and teamwork are essential for success.

Qualifications

• Must have strong accuracy and attention to details.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks to meet deadlines.
• Team-oriented with collaborative mindset.
• Awareness of risk in operations and control procedures.

Responsibilities

• Identify and resolve routine issues using predefined procedures.
• Follow established guidelines and make routine and non-routine decisions.
• Handle operational processing including data entry, reporting, and document management.
• Attend trainings and team meetings for feedback and development.
• Lead trainings and meetings, coaching direct reports as needed.
• Manage direct reports through metrics and goal setting.

Skills

Attention to detail

Verbal and written communication

Task prioritization

Team collaboration

Risk awareness

Education

Associate’s Degree/Certificate Program

High School Diploma

Job description

OPERATIONS SENIOR SPECIALIST

Responsible for timely and accurate execution of daily operational activities of varying degrees of complexity, which may include data entry, reporting, document management, client support, and/or clerical and administrative functions.

• Follows procedures to maintain compliance with policies, standards, and regulations.
• Meets daily productivity and quality goals
• Identifies and assists in resolving issues and discrepancies, escalating to senior staff as needed.
• Identifies and communicates potential risks in operational process to senior staff
• Actively seeks opportunities to enhance knowledge of bank operations, regulations, and risk management principles.

WHAT WILL YOU DO?

• Identifies & resolves routine issues, using predefined procedures. Escalates when appropriate.
• Follows established guidelines, making routine and non-routine decisions, seeking assistance or approval when needed.
• Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions.
• Attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development.
• Hosting trainings, team meetings, and direct report meetings for feedback, coaching, and development.
• Managing direct reports through metrics reporting, goal setting, and coaching.
• Supporting special projects as assigned

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Associate’s Degree/Certificate Program, High School Diploma
• 1-3 years of experience in bank operations, process improvement, or a similar role

Additional Qualifications

• Strong attention to detail to ensure accuracy
• Effective verbal and written communication skills
• Ability to prioritize daily tasks to meet deadlines
• Ability to work effectively in a team environment
• Enhanced Risk awareness

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.