Manager II Operations

City National Bank; Los Angeles (CA); On-site; USD 87,027 - 138,965; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) matching

Tuition reimbursement

Valued Time Away benefits

Job summary

City National Bank in Los Angeles is seeking a Manager II Operations responsible for overseeing the operations team, ensuring compliance with legal and regulatory requirements, and leading projects. The role focuses on maximizing productivity and maintaining service levels across all lines of business.

The ideal candidate will have extensive experience in banking operations, management experience, and strong project leadership skills. A competitive salary and comprehensive benefits package are offered, promoting a healthy work-life balance and professional growth.

Qualifications

• Minimum 5 years banking operations experience in a financial institution required.
• Minimum 5 years banking and operations management experience.
• Minimum 2 years experience in managing projects and/or teams required.

Responsibilities

• Manage a diverse operations organization to meet business objectives.
• Ensure compliance with legal and regulatory requirements.
• Conduct BSA/AML/OFAC reviews of client transactions.
• Oversee departmental and bank-wide projects.

Skills

Banking operations experience

Project management

Analytical skills

Verbal communication

Written communication

Problem-solving

Strategic thinking

Job description

Manager II Operations

Responsible for planning, controlling and directing an operational function and its staff. This role oversees a team responsible for operation related activities on behalf of all lines of business. Includes day-to-day management of staff, balancing workloads, monitoring service levels and building relationships with stakeholders of the LOBs. Become fully trained in all areas of the department. Focus on long-term, strategic activities with an emphasis on workflow automation, quality and performance metrics. Responsible for all projects assigned to the operational department, compliance related activities and serves as subject matter expert and liaison on cross-functional task forces and project teams.

What will you do?

• Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.
• May function as primary liaison with Core Banking, Commercial Banking Centers, other line units/departments, and vendors; ensures a good working relationship is maintained between departments and colleagues.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure with specific emphasis on BSA and USA Patriot Act. Includes adherence to all internal and external requirements related to OFAC, AML, CTR, EDD and all other applicable compliance related functions.
• Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirements.
• Ensures staff makes appropriate decisions, including escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities.
• Performs BSA/AML/OFAC reviews of client transactions as applicable to the departmental assignment.
• Manages and/or participates in departmental and bank-wide projects: formulates project plans; manages project resources (internal and external), tracks task assignments, and facilitates project meetings; implements strategy and project steps with consideration to budget, schedule and impact.
• Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs.
• Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals.
• Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends.
• Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments.
• Effectively communicates to inform, persuade, influence and direct others.
• Participates in the budget process and other finance related projects that impact the department and/or its function. Reviews monthly budgetary reports and general ledger reports to monitor expenses and adherence to budgetary guidelines.
• Directly or indirectly oversees all Human Resources and related functions, including hiring staff and personnel issues. Includes timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff.
• Performs other duties as assigned or requested.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

What do you need to succeed?

Required Qualifications

• Minimum 5 years banking operations experience in a financial institution required.
• Minimum 5 years banking and operations management experience.
• Minimum 2 years experience in managing projects and/or teams required.

Additional Qualifications

• Management experience within financial services operations.
• Critical and strategic thinker. Knowledge of applicable regulatory requirements.
• Seasoned problem‑solving, analytical and decision‑making skills.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Ability to create influential documents, presentations and group or team facilitation. Working knowledge of financial and budget process.

What’s in it for you?

Compensation

Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

About Us

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

Inclusion and Equal Opportunity Employment

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.