KYC Operations Analyst 2

Citi; New York (NY); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Citi in Taipei, Taiwan is seeking an intermediate KYC Operations Analyst 2 to support AML monitoring, governance, and regulatory reporting within the Compliance and Control team.

The role focuses on developing and managing Citi's internal KYC program, reviewing client profiles, and ensuring documentation compliance. Hybrid work setup; bachelor-level education required with 2–5 years of experience.

Qualifications

• 2-5 years of relevant experience.
• Experience in banking operations, preferably in the client account opening and pre-requirements process.

Responsibilities

• Conduct client profile reviews for customer accounts.
• Review all information and documentation ensuring compliance with local regulation and Citi standards.
• Update KYC forms and client profiles according to policy requirements.
• Follow up with clients to ensure information is received before due dates.
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process.
• Apply professional judgement and escalate or report control issues with transparency.

Skills

Business Acumen

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Risk Controls and Monitors

Risk Identification and Assessment

Education

Bachelor's degree/University degree

Job description

KYC Operations Analyst 2

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities

• Conduct client profile reviews for customer accounts
• Review all information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow-through. Address non-routine situations and practical challenges by applying judgement to identify solutions or take decisions within scope. Support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope.
• Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
• Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action. Drive and influence delivery of work within area of responsibility, contributing to operational priorities and ensuring progress against timelines. Will be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope. In addition, will provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards. Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes.

Qualifications

• 2-5 years of relevant experience
• Experience in banking operations, preferably in the client account opening and pre-requirements process.

Education

• Bachelor's degree/University degree or equivalent experience

Location

Taipei, Taiwan, Taiwan

Job Type

Hybrid

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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