Relationship Officer SAFE Act - C12 - NEW YORK

Citi; New York (NY); Presencial; USD 99 000 - 148 000; Tempo integral

Resumo da oferta

Citi is hiring for a Relationship Officer in New York, focusing on client onboarding and account opening within our Private Client Coverage team. You will guide clients through KYC onboarding, ensure documentation is complete, and coordinate with sales and product partners to deliver a smooth, compliant process.

The role requires 3–7 years of relevant experience, strong attention to detail, and excellent verbal and written communication skills, with a client-first approach in a fast-paced

Qualificações

• 3–7 years of relevant experience required.
• Self-motivated and proactive.
• Highly developed attention to detail.
• Ability to manage multiple deadlines in a dynamic environment.
• Excellent verbal and written communication skills.

Responsabilidades

• Lead client onboarding and account opening efforts with the core client coverage team.
• Partner with sales to exceed client expectations and provide seamless onboarding.
• Serve as main contact for clients through KYC onboarding and account opening.
• Provide high levels of customer service and teamwork.
• Maintain expert knowledge of Citi’s onboarding policies and procedures.
• Ensure documentation is current, accurate, and complete.
• Fulfill requests in a timely manner.
• Liaise with product and partners to complete requests with clear client communication.
• Assess risk in business decisions, uphold compliance and ethics, escalate issues when needed.

Conhecimentos

Client onboarding

Account opening

KYC onboarding

Attention to detail

Time management

Verbal communication

Written communication

Formação académica

Bachelor's degree

Descrição da oferta de emprego

The Relationship Officer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits’ Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Lead client onboarding and account opening efforts as a part of our core client coverage team
• Partner with sales teams to exceed client expectations and make client onboarding and account opening a seamless and differentiated experience
• Act as the main point of contact / guidance for clients going through the KYC onboarding and account opening process
• Provide the highest level of customer service and teamwork to our clients
• Possess an expert knowledge in Citi’s client onboarding and account opening policies, procedures, and applications
• Ensure all documentation received is current, accurate and complete.
• Fulfill all requests in a timely manner
• Liaise with product and functional partners to ensure requests are completed while maintaining constant communication with the client
• Partner with Know Your Client (KYC) Teams, the Account Opening division, and other product partners to ensure client requests are understood and appropriately prioritized and executed accurately
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-7 years of relevant experience
• Self-motivated and proactive
• Highly developed attention to detail
• Ability to manage multiple concurrent deadlines in a dynamic environment and work under tight deadlines
• Excellent verbal and written communication skills

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Private Client Coverage

Job Family:

Client Onboarding

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Aug 13, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.