KYC & EDD Operations Agent — Global Impact & Equity

SumUp; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Annual L&D budget €2000

25 days paid leave + service days

Virtual Stock Option program

Meal vouchers

Job summary

SumUp is seeking a KYC EDD Operations Agent to join our team and help keep merchants safe by clearing transaction alerts and performing enhanced due diligence. You will also contact merchants directly to resolve verification issues and support onboarding tasks.

You will thrive if you have KYC or customer support experience, are fluent in German plus another language, and comfortable working with databases and general computer systems.

Qualifications

• Experience in KYC or customer support roles.
• Comfort working with databases and computer systems.
• Strong verbal and written communication in German and another language.

Responsibilities

• Review and clear SUBA transaction alerts and release stopped transactions.
• Call merchants to resolve complex verification cases.
• Carry out enhanced due diligence for merchant and consumer profiles.
• Support onboarding tasks and governance, risk, and compliance requests.
• Meet daily targets for completed reviews and KYC cases.

Skills

KYC

Customer support

Databases

German (fluency)

Communication

Job description

SumUp is seeking a KYC EDD Operations Agent to join our team and help keep merchants safe by clearing transaction alerts and performing enhanced due diligence. You will also contact merchants directly to resolve verification issues and support onboarding tasks.

You will thrive if you have KYC or customer support experience, are fluent in German plus another language, and comfortable working with databases and general computer systems.