KYC Compliance & Client Experience Specialist

Testing Site - JPMC; Plano (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Client Service Associate in Wholesale KYC to ensure regulatory compliance and deliver a seamless client experience.

You will review documents, perform risk assessments, train junior staff, and support audits while collaborating with Front Office, Compliance, and Legal.

This role emphasizes analytical thinking, attention to detail, and proactive process improvements to strengthen KYC controls.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Legal Studies, or a related field.
• Minimum 3+ years of experience in KYC, AML compliance, or related fields within the financial services industry.
• Familiarity with regulatory requirements and best practices related to KYC and AML.
• Strong analytical and problem-solving abilities to assess client risk profiles and evaluate KYC documentation.

Responsibilities

• KYC Compliance Oversight: Ensure that all Know Your Customer (KYC) processes comply with regulatory requirements and internal policies.
• Client Due Diligence: Conduct thorough client due diligence to assess and mitigate potential risks associated with new and existing clients.
• Risk Assessment: Evaluate the risk profiles of clients based on KYC information and determine appropriate risk ratings.
• Collaboration with Stakeholders: Work closely with Front Office teams, Compliance, and Legal departments to ensure a seamless KYC process and address any client-related inquiries.
• Monitoring and Reporting: Track KYC timelines and monitor the progress of KYC cases, providing regular updates to relevant stakeholders.
• Training and Guidance: Provide training and guidance to junior staff and other teams on KYC processes and best practices.
• Handling Escalations: Address and resolve any issues or escalations related to KYC cases, ensuring timely communication with clients and internal teams.
• Data Analysis: Analyze KYC data and trends to identify areas for improvement and contribute to process enhancements.
• Regulatory Updates: Stay informed about changes in regulations and industry standards related to KYC and ensure that processes are updated accordingly.
• Audit Support: Assist in audits and reviews related to KYC processes, providing necessary documentation and explanations as required
• Process Improvements: Identify Opportunities for Process Improvements and Efficiencies within the KYC Function

Skills

Analytical thinking

Attention to detail

Regulatory knowledge

Communication skills

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Finance, Business Administration, Legal Studies, or related field

Master’s degree

Tools

SQL

Excel

Tableau

Job description

JPMorgan Chase in Plano, TX is seeking a Client Service Associate in Wholesale KYC to ensure regulatory compliance and deliver a seamless client experience.

You will review documents, perform risk assessments, train junior staff, and support audits while collaborating with Front Office, Compliance, and Legal.

This role emphasizes analytical thinking, attention to detail, and proactive process improvements to strengthen KYC controls.