Kubernetes Support Engineer for Autonomous Cloud Infra

ScaleOps; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

ScaleOps is hiring a Technical Support Engineer in the United States to be the first line of defense for resolving complex issues beyond general platform usage. You will monitor, triage, and resolve customer-reported incidents, ensuring SLA adherence and collaborating with R&D, Customer Success, and Product to drive improvements based on recurring issues.

You’ll serve as the primary contact for installation, Helm configuration, permissions, and integrations, monitor alerts 24/7, and own the

Qualifications

• Hands-on Kubernetes troubleshooting experience required.

Responsibilities

• Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations
• Monitor internal customer issue alerts around the clock and respond promptly
• Manage and own the ticketing system, ensuring timely updates and resolutions
• Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations
• Escalate issues to the appropriate teams with clear documentation, logs, and context
• Reproduce, investigate, and document bugs for R&D
• Maintain and expand the support knowledge base
• Identify and communicate recurring issues to drive product improvements

Skills

Kubernetes troubleshooting

Cloud-native environments

Under pressure communication

Detail-oriented

Production support

Tools

kubectl

Helm

Ingress networking

IAM

Monitoring & Logging

Job description

ScaleOps is hiring a Technical Support Engineer in the United States to be the first line of defense for resolving complex issues beyond general platform usage. You will monitor, triage, and resolve customer-reported incidents, ensuring SLA adherence and collaborating with R&D, Customer Success, and Product to drive improvements based on recurring issues.

You’ll serve as the primary contact for installation, Helm configuration, permissions, and integrations, monitor alerts 24/7, and own the