KPI and Development Manager

Allied Universal; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plans

Eight holidays and vacation accrual

Job summary

Allied Universal in Los Angeles, CA, offers a hybrid role for a KPI and Development Manager to design, implement, and maintain KPI frameworks for a global entertainment client. You will build dashboards, lead performance reviews, and provide actionable insights to improve operations.

The role requires strong Excel and Google Workspace skills, audit/compliance experience, and the ability to manage budgeting data and invoices while collaborating with senior leaders.

Qualifications

• High school diploma or equivalent.
• Ability to meet and maintain any applicable state licensing or certification requirements.
• Minimum of two (2) years of project management experience.
• Minimum of two (2) years of experience conducting compliance auditing, to include executing complex audit plans.
• Exceptional oral and written interpersonal communication skills.
• Extensive knowledge and implementation experience with advanced risk-based audit methodologies, policies, and procedures, aimed at consistently improving audit quality.
• Skilled in producing fact-based audit findings and crafting actionable recommendations that address risks and gain buy-in from various levels of management.
• Ability to provide insightful analysis of audit results to senior committees and leaders, facilitating root cause analysis and driving sustainable control improvements.
• Strong technical proficiency and expertise in Microsoft Excel with ability to quickly adapt to financial reporting systems.
• Strong commitment to maintaining the independence and ethical standards of the audit team while fostering productive collaboration with management at all levels.
• Have an expert skillset with Google Workspace.
• Ability to create documents, edit documents, and review large volumes of documents for errors with little guidance.
• Able to plan, manage, and follow through on projects and audits, meeting strict deadlines.
• Have knowledge of and be able to learn new software platforms such as SharePoint.

Responsibilities

• Develop, track, and report KPIs across departments to support strategic goals and operational performance
• Collaborate with leadership to identify performance metrics relevant to each business unit
• Analyze trends, variances, and patterns in performance data to support data-driven decisions
• Design and implement dashboards and reporting tools using the Google Workspace
• Lead regular performance review meetings with department heads to assess progress against targets
• Provide actionable insights and recommend corrective actions when KPIs are off-target
• Ensure consistency and data integrity in all KPI reporting and definitions across the company
• Support budgeting, forecasting, and strategic planning processes with relevant performance data
• Manage monthly invoices based on client requirements, ensuring billing accuracy, PO updates, and timely submission to the client
• Train staff on KPI methodology and ensure alignment in understanding and usage of metrics
• Stay current with best practices in performance measurement and operational analytics
• Maintain the client facing portal. Collect relevant information, compile findings, and prepare and distribute a weekly activity report.
• Conduct monthly onboarding and offboarding audits to ensure compliance with background check requirements, accuracy of employee documentation, and timely completion of offboarding activities, including system access removal and record maintenance
• Review and analyze existing security policies and procedures and develop operational guidelines for new security systems and response protocols

Skills

Project management

Audit/compliance analysis

Communication skills

Excel proficiency

Google Workspace expertise

SharePoint knowledge

Education

High school diploma or equivalent

Bachelor’s degree in Business/Project Management/related field

Tools

Microsoft Excel

Google Workspace

SharePoint

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a KPI and Development Manager to support a large global entertainment client. The KPI Manager is responsible for designing, implementing, and maintaining key performance indicator (KPI) frameworks that drive strategic decision-making and operational effectiveness. The KPI Manager works cross-functionally to align business objectives with measurable outcomes, ensuring transparency, accountability, and continuous improvement across the organization.

The KPI Manager is a hybrid office/remote role. Office location may be in Los Angeles or Los Gatos, California; Seattle, Washington; or Chelsea, New York.

RESPONSIBILITIES:

• Develop, track, and report KPIs across departments to support strategic goals and operational performance
• Collaborate with leadership to identify performance metrics relevant to each business unit
• Analyze trends, variances, and patterns in performance data to support data-driven decisions
• Design and implement dashboards and reporting tools using the Google Workspace
• Lead regular performance review meetings with department heads to assess progress against targets
• Provide actionable insights and recommend corrective actions when KPIs are off-target
• Ensure consistency and data integrity in all KPI reporting and definitions across the company
• Support budgeting, forecasting, and strategic planning processes with relevant performance data
• Manage monthly invoices based on client requirements, ensuring billing accuracy, PO updates, and timely submission to the client
• Train staff on KPI methodology and ensure alignment in understanding and usage of metrics
• Stay current with best practices in performance measurement and operational analytics
• Maintain the client facing portal. Collect relevant information, compile findings, and prepare and distribute a weekly activity report.
• Conduct monthly onboarding and offboarding audits to ensure compliance with background check requirements, accuracy of employee documentation, and timely completion of offboarding activities, including system access removal and record maintenance
• Review and analyze existing security policies and procedures and develop operational guidelines for new security systems and response protocols

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Ability to meet and maintain any applicable state licensing or certification requirements
• Minimum of two (2) years of project management experience
• Minimum of two (2) years of experience conducting compliance auditing, to include executing complex audit plans
• Exceptional oral and written interpersonal communication skills
• Extensive knowledge and implementation experience with advanced risk-based audit methodologies, policies, and procedures, aimed at consistently improving audit quality
• Skilled in producing fact-based audit findings and crafting actionable recommendations that address risks and gain buy-in from various levels of management
• Ability to provide insightful analysis of audit results to senior committees and leaders, facilitating root cause analysis and driving sustainable control improvements
• Strong technical proficiency and expertise in Microsoft Excel with ability to quickly adapt to financial reporting systems
• Strong commitment to maintaining the independence and ethical standards of the audit team while fostering productive collaboration with management at all levels
• Have an expert skillset with Google Workspace
• Ability to create documents, edit documents, and review large volumes of documents for errors with little guidance
• Able to plan, manage, and follow through on projects and audits, meeting strict deadlines
• Have knowledge of and be able to learn new software platforms such as SharePoint

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in executing group audits with international component auditors
• College degree in Business, Project Management, or other administrative management field

COMPENSATION & BENEFITS:

• Pay Rate: $75,000 to $110,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com